Network Operations Specialist

7 days ago


Suwanee, Georgia, United States Quality Technology Services, LLC Full time
Job Summary

We are seeking a highly skilled Network Operations Specialist to join our team at Quality Technology Services, LLC. As a key member of our Operations Service Center, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for network-related issues
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Monitor alarm boards and manage tickets in the Incident Management System
  • Collaborate with upstream providers to resolve issues and improve service delivery
  • Stay up-to-date with QTS products and services, and provide expert knowledge to customers
Requirements
  • Bachelor's degree in Computer Science, Management Information Systems, or related field
  • At least one year of experience in a customer-facing role, preferably in IT
  • Strong knowledge of network technologies, including routing and switching
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At Quality Technology Services, LLC, we are committed to providing exceptional service and support to our clients. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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