Account Service Manager

4 days ago


Foster City, California, United States Universal Maintenance Full time
Job Overview

The Account Service Manager plays a critical role in ensuring the highest standards of maintenance services are delivered to our clients. This position requires a strong focus on client relations, contract management, and team supervision.

Key Responsibilities
  • Client Relations: Maintain positive, proactive contact with clients, providing comprehensive property inspection reports and offering solutions to improve property conditions.
  • Contract Management: Prepare and present contracts and proposals to clients, ensuring accurate and timely billing of services.
  • Team Supervision: Coordinate and oversee the work of Field Supervisors and workers, providing feedback and guidance to ensure excellent service quality.
Requirements
  • Experience: A minimum of 2-3 years of experience in commercial maintenance/cleaning operations is preferred.
  • Skills: Strong time management, organizational, and communication skills, with the ability to navigate complex processes and technologies.
  • Qualifications: A broad knowledge of outdoor cleaning and maintenance functions, with a commitment to timely and courteous response to client requests.
Working Conditions

The Account Service Manager will spend significant time sitting while driving a company-provided vehicle to meetings and property visits, with regular outdoor work and exposure to varying weather conditions.

Company Overview

Universal Maintenance is a family-owned business with a strong commitment to excellence and customer satisfaction. We strive to provide the highest standards of maintenance services, ensuring our clients' properties are clean and safe for the public to enjoy.



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