Service Metrics Lead

7 days ago


Foster City, California, United States Ursus Inc Full time
Job Title: Service Metrics Lead

Ursus Inc is seeking a highly skilled Service Metrics Lead to join our team. As a key member of our organization, you will be responsible for managing and optimizing the metrics used to evaluate our driving and service performance.

Key Responsibilities:
  • Oversee the day-to-day review of service metrics and driving performance data.
  • Analyze data to identify trends, patterns, and areas for improvement.
  • Work closely with engineering, safety, policy, and operations teams to interpret data and provide actionable insights.
  • Present high-level updates and findings in various forums throughout the week.
  • Escalate critical issues and make informed decisions regarding service adjustments as needed.
Requirements:
  • Bachelor's degree in Data Science, Statistics, Engineering, Business, or a related field.
  • 6+ years of proven experience in data analysis, metrics management, engineering, consulting, or program management.
  • Strong analytical skills with the ability to translate complex data into actionable insights.
  • Proficiency in BI tools such as Looker, Tableau, PowerBI.
Preferred Qualifications:
  • Experience building out a product, program, or large-scale process from 0 to 1.
  • Familiarity with software, hardware, and/or automotive.


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