Client Engagement Manager

21 hours ago

Foster City, California, United States Fractal Full time
Job Title: Client Engagement Manager

Fractal Analytics is a leading AI partner to Fortune 500 companies, empowering every human decision in the enterprise. We're building a world where individual choices, freedom, and diversity are the greatest assets. Our ecosystem fosters human imagination, where no possibility is written off, only challenged to get better. We believe that a true Fractalite is one who empowers imagination with intelligence.

Role Overview:

As a Client Engagement Manager in Financial Services at Fractal Analytics, you will play a pivotal role in fostering and expanding our client relationships within the Financial Services sector. Your primary responsibility will be to drive significant growth in existing client accounts by managing the complete account lifecycle. This includes strategic account planning, relationship management, and leading the coordination with our solutions teams to achieve revenue and margin targets.

Key Responsibilities:

  • Build, develop, and maintain client relationships with key Banking and Financial Services clients
  • Consult with new ideas in analytics solutions in predictive analytics, artificial intelligence, and machine learning
  • Lead multiple engagements, client meetings, and facilitate delivery in Analytics projects
  • Help client organizations achieve better ROI, efficiencies by proposing methods and ideas or usage of Fractal IP and accelerators
  • Lead and adhere to project management timelines and quality of delivery, forecast people requirement, other business needs, and risk management
  • Prepare and answer RFPs, RFIs, and RFQs
  • Manage and communicate with stakeholders, ensure that the teams follow operational discipline
  • Lead onsite team of consultants for daily deliverables, meetings, issue resolution, and brainstorming
  • Delight clients with customer experience and pleasant journey through the project

Qualifications and Experience:

  • Minimum 10 years of hands-on experience in running data analytics projects, project management, client relationship management, and people management within AI/Data Analytics services industry
  • Hands-on experience with SQL, Python, Tableau, and other similar industry-leading data and analytics resources
  • Strong analytical/logical thinking skills and clarity of thought
  • Clear and articulate communication with senior executives
  • Enable and demonstrate innovative thinking and inspire innovative action
  • Exhibit a commitment to be a team player with a flexible 'can do' attitude and strong interpersonal skills; be a Self-Starter; Very proactive; Takes accountability and ownership
  • Possess cross-cultural/geographical sensitivities
  • Minimum 5 years of experience working in BFS data and analytics consulting, understands data landscape and value creation through consulting services for BFS
  • Have experience working with any of large BFS companies (top 4 US banks, top 2 payments networks, top 3 wealth management firms, etc.)
  • Dynamic personality, Ambitious, Agile

Education:

Bachelor's/Master's degree in Engineering, Business, Economics/Statistics or equivalent

Benefits:

As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a 'free time' PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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