Pharmaceutical Sales Customer Engagement Specialist

3 weeks ago


Jacksonville, Florida, United States Otsuka Full time
Job Title: Pharmaceutical Sales Customer Engagement

Otsuka America Pharmaceutical, Inc. is seeking a highly skilled and experienced Pharmaceutical Sales Customer Engagement professional to join our team. As a key member of our CNS Franchise, you will play a critical role in delivering a higher quality experience for patients, caregivers, and healthcare providers.

Key Responsibilities:
  • Conduct proactive outreach to healthcare providers (HCPs) on topics such as product access, on-label information, and established guidance on patient care.
  • Ensure efficiencies and best practices in customer engagement, thought leadership, and business planning.
  • Collaborate with cross-functional colleagues in Medical, Market Access, and Patient Support to deliver a unified focus among account management, medical, patient access, and market access.
  • Develop and maintain relationships with HCPs, payers, and health systems to drive customer engagement and sales growth.
Requirements:
  • Bachelor's degree in a related field.
  • 4+ years of experience in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment.
  • Previous experience launching a product in a new category with new customers.
  • Proven ability to navigate a complex environment with multiple influential stakeholders.
  • Ability to communicate complex clinical and product information.
Competencies:
  • Accountability for Results
  • Strategic Thinking & Problem Solving
  • Patient & Customer Centricity
  • Impactful Communication
  • Respectful Collaboration
  • Empowered Development
What We Offer:
  • Competitive salary range: $102,101.00 - $145,970.00, plus incentive opportunity.
  • Comprehensive medical, dental, vision, and prescription drug coverage.
  • Company-provided Basic Life, AD&D, Short-term and Long-term Disability insurance.
  • Tuition reimbursement.
  • 401(k) match.
  • PTO allotment each calendar year.
  • Paid holidays.
  • Paid leave programs.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.



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