Employee Engagement Support Specialist

4 weeks ago


Jacksonville, Florida, United States ESS Full time

Are you passionate about delivering exceptional service and support to our substitute teachers and support staff? If so, we have an exciting opportunity for you to join our Employee Engagement team as a Support Specialist

This role is perfect for individuals who enjoy working in a fast-paced environment, providing telephone and email support to our team members in an inbound call center setting. As a Support Specialist, you will be responsible for providing top-notch service, resolving issues, and ensuring our team members have a positive experience.

Key Responsibilities:

  • Provide exceptional customer service to our substitute teachers and support staff
  • Respond to inbound calls and emails in a timely and professional manner
  • Resolve issues and concerns in a fair and efficient manner
  • Work collaboratively with our team to ensure seamless support

What We Offer:

  • A Monday-Friday schedule with a hybrid option after 90 days
  • A comprehensive benefits package, including medical, dental, vision, life, short/long-term disability, FSA/HSA, and 401(k)
  • Ancillary benefits and a positive work environment
  • The opportunity to make a difference in the education of every student, every day

About ESS:

As a leader in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions. We provide our employees with the opportunity to work in school districts across the country, comprehensive training, flexible work schedules, and professional development.

ESS Diversity Statement:

ESS is committed to creating an inclusive and welcoming environment for all employees, regardless of race, ethnicity, religion, gender, sexuality, age, or abilities. We believe that a diverse company is more innovative and successful, and we strive to empower our employees to make a difference in the education of every student, every day.



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