Desktop Support Specialist

4 weeks ago


New York, New York, United States Maternal Fetal Medicine Associates Full time
About the Organization

Maternal Fetal Medicine Associates, a prestigious medical practice located on the Upper East Side, is seeking a skilled Desktop Support Technician to join its team.

Job Summary

The Desktop Support Technician will be the primary point of contact for all IT-related services, providing timely and effective support to employees working on-site or remotely.

Key Responsibilities
  • Provide technical support to employees, utilizing available resources to resolve issues efficiently.
  • Set up, configure, and maintain client networks, ensuring seamless connectivity and optimal performance.
  • Develop and implement client systems, applications, security, and network configurations, ensuring compliance with industry standards.
  • Troubleshoot network performance issues, identifying and resolving problems promptly.
  • Responsible for front-end devices, including computers, printers, telephones, and other peripheral equipment, ensuring they are functioning correctly.
  • Assist in gathering bid prices on equipment and supplies as needed, engaging with software and hardware vendors to resolve issues.
  • Stay current with system information, changes, and updates, applying knowledge to resolve technical issues.
  • Answer questions, applying knowledge of computer software, hardware, systems, and procedures, resolving low to mid-level technical issues.
  • Work on Helpdesk, Information Technology systems, and other administrative-related projects as assigned.
Equal Employment Opportunity

Maternal Fetal Medicine Associates is an equal employment opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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