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Veterinary Client Service Representative
2 months ago
VCA Animal Hospitals is seeking a skilled Veterinary Client Service Representative to join our team. As the face of our animal hospital, this role is responsible for building and maintaining customer trust and confidence in our abilities.
Key Responsibilities- Provide exceptional customer service, including greeting visitors, answering phone calls, and guiding clients and their pets to exam rooms.
- Schedule and confirm appointments, as well as place outbound calls for follow-ups and outreach to prospective clients.
- Present and explain fees, including processing payments, and recommend products and services to clients.
- Manage medical records, charts, reports, and correspondence, and maintain a clean and organized hospital environment.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous customer service experience in a healthcare or animal-related setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Competitive hourly rate starting at $16/hour.
- Comprehensive benefits package, including medical, dental, vision, and paid time off.
- Opportunities for professional growth and development.
