Customer Relationship Manager

7 days ago


Santa Monica, California, United States Sinclair Inc Full time
Job Summary

We are seeking a highly motivated and experienced Customer Relationship Manager to join our team at Sinclair Inc. As a key member of our marketing team, you will be responsible for building and executing a comprehensive CRM strategy to drive customer engagement and retention.

Key Responsibilities:
  • Develop and execute data-driven CRM strategies to drive customer engagement and retention.
  • Partner with key stakeholders to define the strategy, objectives, and KPIs for marketing programs.
  • Create and manage our CRM calendar and coordinate content with other marketing channels.
  • Manage the end-to-end creative development of campaigns and ensure all content meets our brand standards.
  • Manage the day-to-day execution of all marketing programs in platforms.
  • Partner with product to ensure integration of marketing experience into our overall product experience.
  • Continuously monitor marketing performance and provide dashboards, analytics, and insights to leadership and key stakeholders.
  • Maintain customer database and lead the segmentation of audiences to identify opportunities for increased customer conversion and retention.
  • Define and execute A/B tests to improve engagement rates, conversion rates, and customer satisfaction.
Requirements:
  • 3-4 years' experience with marketing operations, with success in personalization, optimization, and journey development.
  • 2-3 years' experience with marketing automation platforms.
  • Expert understanding of marketing analytics, including customer segmentation, customer journeys, and marketing metrics.
  • Demonstrated track record of developing strategies based on business objectives and executing marketing programs that delivered measurable business results.
  • Understanding of data privacy in relation to marketing and customer databases.
  • Knowledge and experience of dynamic content creation with use of scripting languages.
  • Copywriting skills.
  • Superior organizational, project management, and communication skills.
  • Ability to work across multiple teams and stakeholders with a keen eye to identify business priorities.
  • Experience managing agency partners and marketing budgets.
About Sinclair Inc

Sinclair Inc is a leading media company that is passionate about delivering high-quality content to our customers. We are committed to creating a workplace culture that values diversity, equity, and inclusion.



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