Help Desk Specialist

4 days ago


Saint Paul, Minnesota, United States Harvard Bioscience Full time
Job Title: Help Desk Analyst

Harvard Bioscience is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for ensuring proper computer operation so that end users can accomplish business tasks.

Key Responsibilities:
  • Respond to hardware and software problems related to email, MS Teams, and other MS Office Products
  • Resolve issues with printers, imaging new computers, desktop phones, and drive mapping
  • Identify potential cyber security issues and provide solutions
  • Provide in-person, hands-on help at the desktop level
Requirements:
  • Experience with backup solutions, including tape management
  • Knowledge of computers, printers, and Windows OS
  • Audio visual conference room HS/SW support
  • User access management for ERP or other 3rd party solutions
  • Mapping network drives
  • Office tools
  • TCP/IP and wireless
  • Customer service skills
  • Self-motivated to learn new skills
Bonus Requirements:
  • Understanding of Active Directory, Azure Admin Portal, and Microsoft Certifications
Physical Demands:

Lift up to 50 pounds

Equal Employment Opportunity:

Harvard Bioscience is an equal employment opportunity employer


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