Help Desk Specialist
4 days ago
Harvard Bioscience is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for ensuring proper computer operation so that end users can accomplish business tasks.
Key Responsibilities:- Respond to hardware and software problems related to email, MS Teams, and other MS Office Products
- Resolve issues with printers, imaging new computers, desktop phones, and drive mapping
- Identify potential cyber security issues and provide solutions
- Provide in-person, hands-on help at the desktop level
- Experience with backup solutions, including tape management
- Knowledge of computers, printers, and Windows OS
- Audio visual conference room HS/SW support
- User access management for ERP or other 3rd party solutions
- Mapping network drives
- Office tools
- TCP/IP and wireless
- Customer service skills
- Self-motivated to learn new skills
- Understanding of Active Directory, Azure Admin Portal, and Microsoft Certifications
Lift up to 50 pounds
Equal Employment Opportunity:Harvard Bioscience is an equal employment opportunity employer
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