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Enterprise Systems Monitoring Specialist

2 months ago

Saint Paul, Minnesota, United States BCforward Full time
Job Title: Enterprise Systems Monitoring Specialist

We are seeking a highly motivated and experienced Enterprise Systems Monitoring Specialist to join our team at BCforward. As a key member of our IT department, you will be responsible for monitoring and maintaining the day-to-day operation of our large-scale computing infrastructure.

Key Responsibilities:
  • Monitor and analyze system performance metrics to identify potential issues
  • Determine the cause of system alarms and take appropriate actions to resolve the issue
  • Initiate and manage critical incident phone bridges to ensure effective communication with stakeholders
  • Act as a service incident lead for issues, maintaining incident tickets and notifying executive leadership as needed
  • Assist in triage and incident management, collecting and analyzing performance metrics to inform decision-making
  • Collaborate with the development team to execute change requests and maintain SOX compliance
Requirements:
  • High school diploma or equivalent and 5 years of additional experience, or a Bachelor's degree and minimum 1 year of IT experience
  • Past experience with help desk or incident management
  • Strong knowledge and understanding of networking principles
  • Basic understanding of Windows and Linux operating systems
  • Ability to identify and relay information and symptoms detected by monitoring tools
  • Effective communication skills
Preferred Qualifications:
  • Bachelor's degree in Computer Science or a related field
  • Familiarity with enterprise monitoring products
  • Working knowledge of IT service desk models
  • Experience working in large-scale IT environments
  • Experience in critical incident management, including communication with executive management
Benefits:

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

We are an equal opportunity employer and welcome applications from diverse candidates. To learn more about our company culture and values, please visit our website.