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Enterprise Systems Monitoring Specialist

2 months ago

Saint Paul, Minnesota, United States Seneca Resources Full time
Enterprise Systems Monitoring Tech

At Seneca Resources, we are seeking a highly skilled Enterprise Systems Monitoring Tech to join our team of experts. This role will be responsible for monitoring and maintaining the day-to-day operation of our large-scale computing infrastructure, involving 300+ applications.

Key Responsibilities:
  • Monitor and analyze system performance metrics to identify potential issues
  • Determine the cause of alarms and take appropriate actions, including logging alerts and creating service tickets
  • Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
  • Act as service incident lead for issues, including maintaining incident tickets and notifying stakeholders
  • Assist in triage and incident management, as well as deployment activities by executing change requests or tasks
Requirements:
  • High School diploma or equivalent and 5 years of additional experience, or a Bachelor's degree and minimum 1 year of IT experience
  • Past experience with help desk or incident management
  • Strong knowledge and understanding of networking
  • Basic understanding of Windows and Linux operating systems
  • Ability to identify and relay information and symptoms detected by monitoring tools
  • Effective communication skills
Preferred Qualifications:
  • Bachelor's Degree in Computer Science or associated discipline
  • Familiarity working with enterprise monitoring products
  • Working knowledge of IT Service Desk model
  • Experience working in large-scale IT environment
  • Experience in Critical Incident Management, including communication with various levels of executive management

This is a contract (W2) position with a work schedule of 11 pm - 7 am CT, including weekends. New hires will need to work first shift (M-F) for at least the first two weeks for training purposes.