Desktop Support Specialist

17 hours ago


Ann Arbor, Michigan, United States OSI Digital Full time

Job Title: Desktop Support Specialist

Job Summary:

OSI Digital is seeking a skilled Desktop Support Specialist to provide technical guidance and support to our business and customers. The ideal candidate will have extensive desktop experience and a strong technical background.

Key Responsibilities:

  • Provide advanced desktop support, including troubleshooting, configuration, and software installation.
  • Support M365, Windows, Active Directory, and ticketing systems.
  • Assist end-users with a variety of technical issues, including password resets, account information, and technical computer issues.
  • Set up equipment for employee use and image computers using various methods.
  • Install and perform minor repairs to computers and peripheral equipment.
  • Develop strong networking skills, including IDF/MDF, switches, routers, and access points.

Requirements:

  • 3-6 years of experience in software, hardware, and network support.
  • Strong customer service skills, detail-oriented, and deadline-driven.
  • Excellent phone and verbal communication skills, along with active listening skills.

About OSI Digital:

OSI Digital is a leading provider of digital solutions. We are committed to delivering exceptional service and support to our customers.



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