IT Support Specialist

1 day ago


Ann Arbor, Michigan, United States MiHIN Full time
Job Title: IT Support Specialist I

At MiHIN, we are seeking a highly skilled IT Support Specialist I to join our team. The successful candidate will be responsible for providing technical support to our staff, ensuring the smooth operation of our IT systems, and maintaining the security and integrity of our data.

Key Responsibilities:
  • Manage and resolve helpdesk tickets and issues in a timely and efficient manner
  • Provide technical support for staff computers, equipment, and software applications
  • Configure and maintain office networks, access points, switches, and firewalls
  • Support office phone and video conference systems
  • Collaborate with the IT security team to ensure the security and integrity of our systems
  • Deploy and configure new computer resources, including imaging and setup
  • Ensure compliance with MiHIN's Security Policies and Procedures
Requirements:
  • Bachelor's degree in an IT-related field or equivalent experience
  • 2 years of desktop support experience
  • Strong knowledge of systems administration, configuration, troubleshooting, and security
  • Excellent troubleshooting and problem-solving skills
  • Ability to multitask and prioritize multiple requests
  • Ability to work independently and as part of a team
  • A+ certification
  • Understanding of healthcare and HIPAA requirements a plus
  • Office 365 administration
  • Proficient in Microsoft Office suite of applications
  • Experience supporting Windows 7, 8, 10, and Mac Operating Systems
  • Understanding of Salesforce CRM application for ticket management
  • Patching and updating of numerous systems
  • Adobe products
  • Symantec Anti-Virus
  • Experience supporting iOS, Android, and Windows phones
  • Wireless networks
  • PC Imaging solutions
  • Ordering parts and equipment
  • Opening of support tickets with vendors
What We Offer:

As a MiHIN team member, you will have the opportunity to work with a talented and diverse group of professionals, contribute to the success of our organization, and develop your skills and expertise in a dynamic and supportive environment.



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