Computer User Support Specialist

21 hours ago


Ann Arbor, Michigan, United States Zolon Tech Full time
Job Summary

Zolon Tech is seeking a skilled Computer User Support Specialist to join our team. As a key member of our IT support program, you will provide comprehensive technical assistance to our clients, ensuring seamless operation of our systems and applications.

Key Responsibilities
  • Provide first-line support for IT hardware, software, and voice telecommunication equipment
  • Respond to customer calls, emails, and service desk-assigned tickets in a timely and professional manner
  • Troubleshoot and resolve issues related to network connectivity, software installation, and password management
  • Manage facility printers, resolve issues with supported software, and maintain user account information
  • Install, troubleshoot, repair, and upgrade hardware and software, including LNS desktop PCs and laptops
  • Assess and evaluate commercial off-the-shelf (COTS) software packages and provide client user training programs
  • Manage and distribute consumables in support of information processing activities
  • Evaluate and provide feedback on problematic trends and maintain call and customer contact metrics
Requirements
  • 3+ years of experience as service desk/help desk personnel
  • Ability to obtain and maintain National Agency Check and Inquiries (NACI) level clearance
  • Bachelor's degree in computer science, engineering, or information technology, or equivalent experience/combined education
Location

On-site Ann Arbor, MI



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