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Desktop Support Specialist

2 months ago

Ann Arbor, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at Trinity Health. As a key member of our IT department, you will be responsible for providing technical support and guidance to our users, configuring and installing software and hardware, and participating in projects to improve our desktop systems.

Key Responsibilities
  • Configure and install software on desktop and laptop computers
  • Install new computer hardware, including desktops, laptops, printers, and other devices
  • Provide desk-side support and troubleshoot moderately complex issues with hardware and desktop software
  • Work with vendors to resolve Tier 3 issues and provide consultation to users on end-user computing and desktop-based LAN systems software
  • Participate in project activities, including data collection, design suggestions, and communications with project teams and end-users
  • Document solutions to problems, troubleshoot techniques, and develop end-user guidelines
  • Assist with the roll-out of new or upgraded desktop software packages and participate in the testing and evaluation of new desktop packages
  • Support mobile workforce and help end-users learn to use software and feel comfortable working in a computing environment
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent combination of education and work experience
  • Two or more years of hands-on experience with knowledge of installing complex applications, hardware, and troubleshooting techniques
  • Microsoft and Personal Computer Certifications (A+, Network+, MCDST, MSP) or equivalent work experience
  • Advanced skills in Microsoft desktop operating system and applications installation and support (Microsoft Office and Outlook)
  • HP Desktop and Laptop Certification preferred
  • Experience on multiple platforms, including concepts of networking (LAN and WAN) and IS best practices
  • PC Imaging experience required
  • HP/Lexmark printer experience required
  • Excellent communication and interpersonal skills
  • Ability to troubleshoot software and hardware malfunctions
  • Ability to remain calm, helpful, and productive in all situations
  • Ability to resolve multiple customer issues simultaneously
Working Conditions

The successful candidate will be able to work in a fast-paced environment, set and organize their own work priorities, and adapt to changing circumstances. They will also be able to work concurrently on a variety of tasks and projects, and possess the ability to comply with Trinity Health policies and procedures.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.