Desktop Support Specialist

10 hours ago

Ann Arbor, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at Trinity Health. As a key member of our IT department, you will be responsible for providing technical support and guidance to our end-users, configuring and installing software and hardware, and troubleshooting complex issues.

Key Responsibilities
  • Configure and install software on desktop and laptop computers
  • Install new computer hardware at user locations
  • Provide desk-side end-user support and problem troubleshooting for moderately complex issues
  • Work with vendors to resolve Tier 3 issues
  • Participate in project activities, including data collection, design suggestions, and communications with project teams and end-users
  • Document solutions to problems, trouble-shooting techniques, and develop end-user guidelines
  • Assist with the roll-out of new or upgraded desktop software packages
  • Participate in the testing and evaluation of new desktop packages and implement prototypes
  • Assist with ongoing documentation and management of desktop systems
  • Support mobile workforce
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent combination of education and work experience
  • Two or more years of hands-on experience with knowledge of installing complex applications, hardware, and troubleshooting techniques
  • Microsoft and Personal Computer Certifications (A+, Network+, MCDST, MSP) or equivalent work experience
  • Advanced skills in Microsoft desktop operating system and applications installation and support (Microsoft Office and Outlook) experience
  • HP Desktop and Laptop Certification preferred
  • Experience on multiple platforms, including concepts of networking (LAN and WAN) and IS best practices required
  • PC Imaging experience required
  • HP/Lexmark printer experience required
  • Excellent communication and interpersonal skills
  • Excellent oral and writing skills for client communication and system documentation
  • Ability to troubleshoot software and hardware malfunctions
  • Ability to remain calm, helpful, and productive in all situations
  • Ability to resolve multiple customer issues simultaneously
Working Conditions

The successful candidate will be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. The ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations is required. The ability to write reports, business correspondence, and procedure manuals is also required. The successful candidate will be required to be able to push/pull and lift objects (computers, monitors, printers) weighing up to 50 pounds.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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