Desktop Support Specialist
4 days ago
Role: L2 Desktop Support Executive
Job Type: Full Time
Location: Ann Arbor, MI(Onsite)
Job Description
Key Responsibilities:- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools.
- Troubleshoot operating system issue. connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and resolution detail
- Maintain and contribute to a knowledge base.
- Coordinate hardware warranty repair.
- Perform inventory management activities as required in coordination with asset management and other Corporate groups.
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
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