Desktop Support Specialist

4 days ago


Ann Arbor, Michigan, United States Tata Consultancy Services Full time
Job Title: Desktop Support Specialist

Role: L2 Desktop Support Executive

Job Type: Full Time

Location: Ann Arbor, MI(Onsite)

Job Description

Key Responsibilities:
  • Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
  • Analyze, resolve, respond to, and document end user inquiries.
  • Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools.
  • Troubleshoot operating system issue. connection issues with LAN/WAN.
  • Update tickets with accurate and timely records of work performed, and resolution detail
  • Maintain and contribute to a knowledge base.
  • Coordinate hardware warranty repair.
  • Perform inventory management activities as required in coordination with asset management and other Corporate groups.
  • Escalate to 3rd party vendors when necessary
  • Responsible for raising and coordinating problem management issues
  • Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.


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