IT Network Support Specialist
16 hours ago
Information and Technology Services (ITS) at the University of Michigan is seeking a skilled Network Support Specialist to join our team. As a key member of our Infrastructure department, you will be responsible for providing production support and service restoration for campus enterprise networks, including in-building and wireless networks.
Key Responsibilities:
- Provide production support and service restoration for campus enterprise networks
- Conduct network system analysis, planning, testing, and implementation of solutions
- Responsible for network problem detection, analysis, and resolution
- Analyze, plan, and implement maintenance, including backup and recovery strategies, software patches, and upgrades
- Develop written procedures, processes, and technical support knowledge base
Requirements:
- Bachelor's degree in computer science or equivalent combination of education, certification, and experience
- 4 years of experience configuring and troubleshooting networking equipment in a multi-vendor IP environment
- Experience with Cisco IOS, Juniper OS, network monitoring tools, desktop OS (Windows, Mac), and copper/fiber infrastructure
- Juniper JNCIA/JNCIS-ENT certification or Cisco CCNA/CCNP certification
We offer a comprehensive benefits package, including a retirement plan, long-term disability coverage, flexible spending accounts, and more. If you are a motivated and detail-oriented individual with a passion for network support, we encourage you to apply for this exciting opportunity.
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IT Support Specialist
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Desktop Support Specialist
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