Campground Operations Mentor

2 weeks ago

Bozeman, Montana, United States Team Outsider Full time
Job Overview

About Team Outsider

At Team Outsider, we are dedicated to providing exceptional hospitality to our guests across our expanding network of campgrounds and vehicle care centers nationwide. Our mission is to cultivate the most welcoming team in the industry, and we are seeking individuals who share this vision.

Role Summary

Reporting directly to the Director of Campground Operations, the Campground Operations Coach will oversee the management of campground operations and support the on-site General Managers at up to 10 RV resort locations. This role is pivotal in assisting General Managers by addressing challenges and obstacles, enabling them to concentrate on their teams and guests. As a hospitality training and development organization, we offer significant responsibilities and opportunities for advancement to the right candidate.

Key Responsibilities

  • Embody Team Outsider's values while executing your role.
  • Collaborate with leadership to guide and support General Managers in maintaining a safe, enjoyable, clean, and family-friendly atmosphere at all locations.
  • Provide constructive feedback to the Home Office on process enhancements to improve team performance.
  • Leverage expertise in technology, systems, and administrative operations to boost the efficiency of on-site teams while alleviating General Managers' workloads.
  • Ensure all campgrounds and their amenities are fully operational.
  • Conduct training for General Managers, Leads, and their teams.
  • Optimize camper-nights, registration income, store sales, and additional revenue while managing costs.
  • Promote growth and awareness of each campground's service offerings.
  • Uphold company standards and expectations.
  • Manage campground performance metrics and quarterly goals.
  • Supervise capital improvements, maintenance, and infrastructure projects.
  • Ensure campground operations deliver the highest level of camper satisfaction.
  • Conduct call audits and provide feedback to maintain hospitality standards.
  • Develop marketing strategies aimed at increasing occupancy.
  • Proactively gather insights on campers and their travel plans to create memorable experiences.
  • Establish rules, guidelines, and best practices to enhance the experience for both teams and campers.
  • Recommend best practices in community management, sales, events, training, and camper experience on a company-wide basis.
  • Review daily reports and collaborate with the team to finalize weekly and monthly summaries.
  • Manage campground expenses, including accurate weekly expense reporting.
  • Temporarily oversee campground management as required.
  • Assist in the annual and quarterly budgeting process.
  • Willingness to travel up to 30% to company-managed campgrounds.

Personnel Management

  • Guide on-site teams to achieve specific objectives.
  • Evaluate General Manager performance, provide regular feedback, conduct performance reviews, and implement disciplinary measures when necessary.
  • Foster professional development among team members and recommend promotions for qualified individuals.
  • Hold regular meetings with General Managers to provide coaching, drive progress, and ensure business results are met.
  • Ensure optimal team structure to maximize productivity.
  • Keep the team informed of process changes.

Physical Campground Oversight

  • Discuss General Manager recommendations with the Director of Operations regarding necessary repairs, maintenance, or updates at properties.
  • Collaborate with the Director of Setting to oversee and implement capital improvement initiatives.
  • Analyze property reviews to identify and address issues such as uneven sites or inadequate cleaning staff.
  • Prioritize actions based on camper feedback and communicate necessary adjustments to the team.
  • Implement camper safety plans, including fire and emergency protocols.

Business Development

  • Oversee the successful onboarding of newly acquired campgrounds and newly appointed General Managers.
  • Assist with regional marketing efforts, including participation in relevant trade shows or exhibitions.
  • Stay informed about and recommend involvement in recruiting events, college fairs, and community activities.

Qualifications & Skills

  • A strong passion for and understanding of Team Outsider's mission and values.
  • 5+ years of experience in hospitality, project management, or business operations.
  • Proven problem-solving abilities.
  • Technical troubleshooting skills related to systems and processes.
  • Highly organized with strong note-taking and process implementation skills.
  • Ability to foster a positive culture in a remote work environment.
  • Willingness to travel 30% of the time.
  • Experience in campground management is advantageous.
  • A Bachelor's Degree is preferred.
  • Familiarity with CampSpot and/or K2 is a plus.
  • Strong business acumen.
  • Ability to drive results, maintain accountability, and push actions forward in a remote setting.
  • Excellent verbal and written communication skills.
  • Experience managing teams of five or more individuals.
  • Exceptional prioritization skills with a focus on single-tasking.
  • Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

Team Outsider Mission

  • We are committed to being the most hospitable team in the world.

Team Outsider Vision

  • Our vision is to demonstrate that extraordinary hospitality to team members and guests enables businesses to outperform their competitors.

Team Outsider Values

  • We prioritize our team: The hospitality we extend to our team members is paramount, setting the tone for how we treat everyone.
  • We aim to impress: We are dedicated to exceeding expectations for our team members, guests, community, and partners at every interaction.
  • We express gratitude: We recognize that our team members and guests have many choices and are committed to proving they made the right decision.
  • We strive for continuous improvement: We are always learning and evolving, ready to embrace change and pursue excellence.
  • We are resourceful: We maximize our resources and tackle challenges head-on.
  • We give back: We aim to create a positive impact in the communities we serve, as their success is our success.

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