Digital Product Innovation Director

5 days ago

Chicago, Illinois, United States Northern Trust Full time
About Northern Trust

Northern Trust is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted partner for individuals, families, and institutions seeking innovative financial solutions.

Our commitment to service, expertise, and integrity has enabled us to build a strong reputation and deliver exceptional results to our clients. With over 130 years of experience and a team of over 22,000 partners, we leverage our expertise and technology to provide tailored financial solutions.

Job Summary

We are seeking a highly motivated and experienced Digital Product Innovation Director to lead our Digital Product function. As a key member of our team, you will be responsible for developing and executing a multi-year roadmap that aligns with our business strategy and goals.

Key Responsibilities:

  • Develop a comprehensive digital product roadmap that incorporates inputs from operations and aligns with business strategy and goals.
  • Collaborate with key leaders to build quarterly and annual roadmaps that focus on delivering continuous business value and measuring outcomes such as revenue generation, cost optimization, and improved customer experience.
  • Engage with internal and external clients to gather feedback and incorporate market and competitive intelligence into product features and roadmap.
  • Introduce and embed product culture by initiating product roadshows, launches, and iterative product demos.
  • Lead the prioritization of the product portfolio and individual product backlog, development, delivery, and ongoing management of compelling, market-leading, scalable digital products that deliver value.
  • Drive adoption of digital products by articulating the distinct value proposition and leveraging metrics to drive engagement, adoption, customer satisfaction, and feedback loop to inform product roadmap.
  • Collaborate with the data office to ensure digital products adhere to enterprise data governance standards.
  • Drive awareness on digital product development and management best practices across Northern Trust.
  • Collaborate with Enterprise and Northern Trust IT and CDO teams to build products using a scalable, resilient, available, and flexible Northern Trust data and information architecture that responds to business needs and enables efficient, disciplined, and successful execution.
  • Build out a capability that scales and delivers various product roadmaps effectively using Agile practices.
  • Hire, motivate, mentor, and manage digital product talent.
  • Stay up-to-date on emerging and evolving end-user usage models and requirements in digital product management.
  • Develop and monitor KPIs to measure the effectiveness of digital product spend and ensure investments in people, systems, and process enhancements deliver value.
Requirements

To be successful in this role, you will need:

  • Expertise and passion for digital product development, management, and commercialization.
  • Strong consultative skills, including market and competitor insights, problem-solving, analytics, strategy development, influencing, facilitation, managing conflicts, and consensus building.
  • Dynamic relationship-building and partnership skills, with experience leading initiatives across multiple groups and stakeholders.
  • Expertise in crafting and influencing executives and enterprise on digital product spend by crafting compelling, easy-to-understand business cases.
  • Experience in hiring, developing, and building high-performing product management teams.
  • Strong negotiation and vendor management experience.
  • Outstanding communication skills, both written and verbal, with demonstrated ability to develop materials and effectively present to and persuade executive audiences using data visualization tools such as Tableau, Power BI, etc.
  • Global outlook with sensitivity and awareness of social and cultural differences.
  • Strong situational awareness and decision-making capabilities.
  • Thorough understanding of Scrum and Agile development practices adopted by technology.
  • Experience in creating client journeys, UX/UI experience, and using concepts such as Lean Canvas to develop and sell the product proposition.
  • Possess a broad set of working skills and knowledge across hardware, software systems, and solutions development across more than one technical domain.
Experience and Education

We are seeking a highly motivated and experienced senior leader with:

  • 10+ years of experience in building and scaling digital product organizations in financial services, preferably in investment or wealth management environments.
  • Strong commercial acumen and a track record of delivering successful digital products in startup environments in matrixed cultures.
  • Strong understanding of platform architecture, cloud, data, and AI.
  • Bachelor's in engineering, Computer Science, or other relevant disciplines are required. MBA or CFA is a plus but not required. Critical to demonstrate ability to manage digital products as a business.
  • Experience in Asset Management or Asset Servicing highly preferred.
Working with Us

At Northern Trust, we value an inclusive workplace and understand flexibility means different things to different people. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center.

We hope you're excited about the role and the opportunity to work with us. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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