Customer Experience Specialist

4 days ago


Chicago, Illinois, United States Jiobit Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage support tickets in a professional and timely manner
  • Escalate support tickets requiring further investigation and/or approval to management
  • Assist in the QA process of new releases of the hardware and/or software
  • Share themes and insights from customers within the business to contribute to product improvements
  • Act as a brand ambassador by developing an in-depth knowledge of the Jiobit app and features and sharing it with our customers

Requirements:

  • Energy and passion to support the team, the mission, and our customers
  • Friendly, helpful, & professional communication style
  • Strong organizational skills with ability to prioritize and reliable follow-through
  • Tech savviness with the ability to troubleshoot and problem solve
  • A passion for technology is a plus
  • College degree required

About Jiobit:

Jiobit provides families a comprehensive location-aware safety solution that is accurate, secure, reliable and real-time. Our solution combines a discreet wearable called the Jiobit Smart Tag, with mobile-based software services, combined with patented location technology.

Why Work with Us:

We believe that caregivers should have a single source of helpful information to guide growth, reduce stress, and move forward with ease. Everything we doand everyone who works at Jiobitis centered around this mission: provide the right information at the right time to the right people.

What We Offer:

  • Unlimited PTO to juggle your professional and personal lives with MTO - Minimum Time Off of 3 weeks
  • Flexible work hours and location
  • Medical, dental, vision insurance
  • Paid holidays
  • Short-term / Long-term Disability offered
  • 401(k)
  • Competitive Stock Equity Packages


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