Hospitality Associate

20 hours ago


Chicago, Illinois, United States Midtown Athletic Club Full time
About the Role

Midtown Athletic Club is seeking a highly skilled and customer-focused Hospitality Associate to join our team. As a key member of our front desk team, you will be the first point of contact for our members and guests, setting the tone for their experience with our club.

Key Responsibilities
  • Greet and Welcome: Greet every member and guest with a warm and genuine welcome, making them feel valued and appreciated.
  • Customer Service: Provide exceptional customer service, responding to questions and resolving issues in a timely and professional manner.
  • Program Registration and Payment Processing: Assist members with program registration, payment processing, and scheduling services, ensuring a seamless experience.
  • Service Recovery: Participate in service recovery efforts, identifying and resolving issues to ensure member satisfaction.
  • Facility Maintenance: Maintain the cleanliness of front desk areas, contributing to an exceptional facility experience.
  • Communication: Answer queries regarding club services and facilities, providing accurate and helpful information.
  • Process Improvement: Implement processes and procedures to ensure consistent delivery of service, improving the overall member experience.
Requirements
  • Availability: Availability to work a flexible schedule, including evenings, weekends, and some holidays.
  • Customer Service Skills: Demonstrate strong customer service skills, enjoying serving others and providing exceptional service.
  • Teamwork: Work well in a collaborative team environment, supporting colleagues to achieve common goals.
  • Communication: Excellent communication skills, able to effectively communicate with members, guests, and colleagues.
  • Organizational Skills: Highly organized and efficient, able to prioritize tasks and manage multiple responsibilities.
About Midtown Athletic Club

Midtown Athletic Club is an Equal Opportunity Employer, committed to providing a welcoming and inclusive environment for our members and staff. We believe in putting the customer at the center of every decision, inspiring others to transform their lives through exceptional service and experiences.



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