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Healthcare Customer Experience Specialist

2 months ago

Chicago, Illinois, United States Northwestern Medicine Full time
Job Summary

We are seeking a skilled Patient Service Representative to join our team at Northwestern Medicine. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Provide timely and accurate responses to patient inquiries and concerns
  • Assist patients with scheduling appointments and procedures
  • Manage patient records and maintain accurate and up-to-date information
  • Collaborate with healthcare providers to ensure seamless patient care
  • Participate in quality improvement initiatives to enhance patient satisfaction and experience
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience in a healthcare setting preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance