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Customer Experience Specialist

2 months ago

Chicago, Illinois, United States TBWA\Chiat\Day Full time
About Cresco Labs

Cresco Labs is a leading cannabis company that aims to revolutionize the industry with a focus on quality, consistency, and professionalism.

Job Summary

The Lead Wellness Advisor will be responsible for advising customers on selecting the proper cannabis products for their needs and acting as an ambassador of the company's mission. This role will set the example in customer service, product knowledge, and state compliance to ensure a best-in-class experience.

Key Responsibilities
  • Assist customers in selecting cannabis products and provide education on their varying impacts on the human body.
  • Apply effective selling and cross-selling techniques to build baskets.
  • Verify proper documentation and ID for customers.
  • Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
  • Perform accurate cash handling in the company's Point of Sale system.
  • Maintain accurate records of all dispensary activities.
  • Perform routine inventory counts of all products.
  • Ensure product stock is organized and meets compliance regulations.
Requirements
  • High School Diploma or equivalent.
  • 1-2 years' experience in customer service; cannabis experience preferred.
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays.
  • Excellent customer service skills and ability to engage with customers.
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Benefits

Cresco Labs offers a robust benefits package, including major medical, dental, and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance, and AD&D. Eligible employees also receive paid holidays and paid time off, as well as annual discretionary bonuses and stock options.