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Customer Experience Quality Improvement Specialist
2 months ago
We are a pet-centric company that is passionate about changing the way consumers view and interact with insurance. Our mission is to provide innovative and user-friendly pet insurance solutions that allow pet parents to worry less and play more.
Job SummaryThe Quality Analyst position is responsible for assisting with the development and implementation of quality assurance processes and procedures within the Customer Experience department. This role will involve analyzing data, identifying trends, and making recommendations for process improvements.
Key Responsibilities- Analyze data to identify trends and areas for improvement
- Develop and implement quality assurance processes and procedures
- Collaborate with cross-functional teams to identify and implement process improvements
- Provide coaching and feedback to team members to improve performance
- Identify and implement opportunities for business growth and improvement
- 5+ years of customer service experience
- 2+ years of quality assurance experience
- Proficient in problem-solving and analysis
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Remote-friendly work environment
- PTO policy
- Health, dental, and vision insurance
- Pet insurance
- Company-paid life insurance
- Short and long-term disability
- 401K
- Commuter and telecommuting benefits