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Customer Experience Specialist

2 months ago

Chicago, Illinois, United States Envoy Full time
About Envoy Global

Envoy Global is a pioneering company in the global immigration space, dedicated to streamlining and simplifying the immigration process for employers and individuals. Our mission is to combine industry-leading technology with holistic service to make immigration more efficient and accessible.

Job Summary

We are seeking a highly skilled Customer Experience Associate to join our Customer Experience team on a permanent, full-time basis. As a key member of our team, you will be responsible for providing exceptional customer service, supporting our customers in navigating our innovative technology platform, and developing strategies to enhance the user experience.

Key Responsibilities
  • Build proactive customer relationships to answer inquiries and provide non-legal immigration support
  • Problem-solve in real-time, collaborating with internal teams as needed
  • Support affiliated law firms to assist foreign nationals with immigration processes
  • Assist new and existing customers in navigating our technology platform
  • Develop strategies to enhance the user experience and advocate for customers' best interests
Requirements
  • 2+ years of experience in a customer-facing role
  • Genuine desire to provide an outstanding customer experience
  • Passion for technology and innovative products
  • Excellent written and verbal communication skills
  • Ability to remain calm and positive under pressure
  • Desire to work in a fast-paced, high-performing technology company
  • Bachelor's Degree (desirable) or relevant experience
What We Offer

As a Customer Experience Associate at Envoy Global, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our company. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.