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Senior IT Support Specialist
2 months ago
About Cardinal Health
Cardinal Health is a leading healthcare company that provides innovative solutions to help patients and healthcare professionals improve health outcomes. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone can be their authentic self.
Job Summary
We are seeking a skilled IT Client Support Specialist to join our team at our Medical Distribution facility. As a key member of our IT team, you will provide on-site support for software and hardware devices, including desktops, laptops, warehouse technologies, and associated peripherals. You will work independently or as part of a team to resolve incidents and fulfill requests, and provide exceptional customer service to our end-users.
Key Responsibilities
- Demonstrate knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
- Collaborate with end-users, technology teams, and vendors to resolve incidents and fulfill requests.
- Provide support via in-person, phone, or remote methods.
- Install, remove, and configure hardware and software.
- Develop strong interpersonal skills to manage and deliver exceptional customer service.
- Partner with end-users to correlate business requirements to technology solutions.
- Prioritize effectively and escalate as needed.
- Respond to customer needs and services as assigned.
Requirements
- Bachelor's degree in a related field or equivalent work experience.
- 2+ years of experience in a related field.
- Applicable technical certifications.
- Experience in a warehouse environment is a plus.
- Knowledge of RF scanners, Zebra printers, and barcode scanners is preferred.
- Working knowledge of Windows 10, SCCM, ServiceNow, and Office 365 is preferred.
What We Offer
- Competitive hourly rate: $42.60 per hour.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Paid time off plan.
- Health savings account (HSA).
- 401k savings plan.
- Access to wages before payday with myFlexPay.
- Flexible spending accounts (FSAs).
- Short- and long-term disability coverage.
- Work-Life resources.
- Paid parental leave.
- Healthy lifestyle programs.
Cardinal Health's Commitment to Diversity and Inclusion
Cardinal Health is an Equal Opportunity/Affirmative Action employer. We celebrate the power of our differences to create better solutions for our customers. We strive to create a workplace where everyone can be their authentic self and contribute to our mission to improve health outcomes.
