Current jobs related to Enterprise Customer Success Manager - Nashville, Tennessee - XOi Technologies

  • Enterprise Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    Job DescriptionXOi Technologies is a leading provider of technician-first technology for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers.Position OverviewAs an...

  • Enterprise Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a leading provider of innovative technology solutions for the field service industry. Our mission is to modernize the field service industry, helping to secure the livelihoods of hard-working tradespeople by addressing the challenges they face through cutting-edge technology.Position OverviewWe are seeking an...

  • Strategic Enterprise Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About the Role:As a Strategic Enterprise Customer Success Manager at XOi Technologies, you will play a pivotal role in driving product adoption, managing change, and ensuring the successful long-term outcomes of our enterprise clients. You will engage in executive-level conversations, troubleshoot complex issues, and devise creative solutions that align with...

  • Customer Success Executive

    3 weeks ago

    Nashville, Tennessee, United States HealthEdge Full time

    About the RoleThe Customer Success Executive plays a critical role in maintaining and advancing the overall customer relationship at HealthEdge. This involves speaking to how our solutions can solve and advance our customers' critical business objectives over time.The ideal candidate will have proven experience facilitating the successful adoption of a new...

  • Customer Success Manager

    3 weeks ago

    Nashville, Tennessee, United States Verint Systems Full time

    Customer Success ManagerAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver...

  • Customer Success Manager

    1 month ago

    Nashville, Tennessee, United States Kira Learning Full time

    About Kira LearningKira Learning is a pioneering education technology company dedicated to transforming the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.Job SummaryWe are seeking a highly...

  • Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States Kira Learning Full time

    About Kira LearningKira Learning is a pioneering education technology company dedicated to transforming the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.Job SummaryWe are seeking a highly...

  • Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States RaySecur Full time

    Job Title: Customer Success ManagerRaySecur is revolutionizing security imaging with cutting-edge technology. We're seeking a skilled Customer Success Manager to join our team and support our clients in the correctional, law enforcement, and private security sectors.Key Responsibilities:Customer Onboarding: Manage and facilitate the onboarding of new...

  • Customer Success Manager

    3 weeks ago

    Nashville, Tennessee, United States INGENIOUS Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at INGENIOUS.BUILD. As a key member of our customer-facing team, you will be responsible for managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the...

  • APX NEXT Customer Success Advocate

    4 weeks ago

    Nashville, Tennessee, United States Motorola Solutions Full time

    About the RoleAt Motorola Solutions, we're seeking a highly skilled Customer Success Advocate to join our team. As a key member of our Public Safety organization, you will play a critical role in aiding our customers in identifying and extracting the expected value from their APX NEXT application ecosystem.Key ResponsibilitiesEngage with customers through...

  • AWS Enterprise Account Manager

    4 weeks ago

    Nashville, Tennessee, United States Amazon Full time

    About the RoleWe are seeking an experienced Enterprise Account Manager to join our team at Amazon Web Services (AWS). As a key member of our sales team, you will be responsible for driving revenue growth and increasing market share in a defined set of accounts.Key ResponsibilitiesDevelop and execute a plan to grow the AWS footprint within your set of...

  • Enterprise Account Manager

    4 weeks ago

    Nashville, Tennessee, United States Gartner Full time

    About the Role:The Enterprise Account Manager is a field-based, direct sales role responsible for both client retention and growth through contract expansion and the introduction of new products and services. This role involves consulting with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value...

  • APX NEXT Customer Success Advocate

    3 weeks ago

    Nashville, Tennessee, United States Motorola Solutions Full time

    About the Role:As a Customer Success Advocate at Motorola Solutions, you will play a critical role in aiding our larger Public Safety agencies in identifying and extracting the expected value from their APX NEXT application ecosystem.As their main point of contact, your customers will lean on you to provide best practices, understand their workflows,...

  • Senior Enterprise Sales Manager

    4 weeks ago

    Nashville, Tennessee, United States Amazon Full time

    Drive Revenue Growth with Amazon Web ServicesAs a Senior Enterprise Sales Manager, you will play a critical role in driving revenue growth for Amazon Web Services (AWS) in the enterprise market. You will be responsible for establishing and maintaining relationships with key partners and customers, identifying new business opportunities, and developing and...

  • API Management Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States Trane Technologies Full time

    About Trane TechnologiesAt Trane Technologies, we're committed to creating innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities.What We OfferWe believe in a better future when we uplift others and...

  • Enterprise Sales Manager

    3 weeks ago

    Nashville, Tennessee, United States OneStream Software Full time

    About the RoleThe Named Account Manager is a key position at OneStream Software, responsible for driving sales growth and customer satisfaction in a specified region. This role requires a strong understanding of the company's products and services, as well as excellent communication and interpersonal skills.Key Responsibilities Set and achieve sales targets...

  • API Management Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States Trane Technologies Full time

    At Trane Technologies, we're committed to creating innovative climate solutions for a sustainable world. As an API Management Customer Success Manager, you'll play a crucial role in driving the adoption and implementation of our corporate API management platform, Google Apigee.You'll work closely with customers to understand their needs, provide expert...

  • Enterprise Sales Manager

    3 weeks ago

    Nashville, Tennessee, United States OneStream Software Full time

    Job Title: Enterprise Sales ManagerAt OneStream Software, we are seeking an experienced Enterprise Sales Manager to join our team. As a key member of our sales organization, you will be responsible for driving sales growth and revenue expansion in a specified region or major geographical area.Key Responsibilities:Develop and execute business plans to achieve...

  • Enterprise Account Executive

    4 weeks ago

    Nashville, Tennessee, United States XOi technologies Full time

    Job OverviewXOi Technologies is a leading provider of technician enablement solutions, connecting people and equipment to drive quality outcomes. We're seeking a seasoned Enterprise Account Executive to join our team and help us grow our customer base in the Enterprise segment.Key ResponsibilitiesProspect and develop viable selling opportunities within...

  • Enterprise Account Executive

    4 weeks ago

    Nashville, Tennessee, United States Verkada Full time

    Job Title: Enterprise Account ExecutiveWe are seeking a highly motivated and experienced Enterprise Account Executive to join our Public Sector Field Sales team. As a key member of our team, you will be responsible for developing and executing a sales strategy within an assigned territory, resulting in new customer acquisition and revenue growth.Key...

Enterprise Customer Success Manager

2 months ago

Nashville, Tennessee, United States XOi Technologies Full time
About XOi Technologies

XOi Technologies is a pioneering provider of innovative solutions for commercial and residential field service companies. Our cutting-edge platform connects every aspect of the job, from the field to the office, creating a seamless and efficient experience for all stakeholders. By leveraging data from current and historical projects, we offer remote support, visual documentation, training resources, asset and team management functions, and immediate revenue-producing insights. Our mission is to revolutionize the field service industry, empowering hard-working tradespeople by addressing the challenges they face through groundbreaking technology solutions.

Position Overview

As an Enterprise Customer Success Manager at XOi Technologies, you will play a pivotal role in driving product adoption, managing change, and ensuring the successful long-term outcomes of our customers. You will engage in high-level conversations, troubleshoot complex issues, and devise creative solutions that align with our customers' strategic business objectives. Your expertise will be instrumental in building strong relationships with C-level executives and key stakeholders, driving strategic opportunities, and reviewing progress to ensure alignment with business objectives.

Key Responsibilities
  • Strategic Account Management: Act as a strategic partner to enterprise clients, understanding their business goals and developing tailored strategies to maximize the value they derive from XOi's platform.
  • Change Management: Lead customers through change management processes, addressing concerns and guiding them toward the successful adoption of XOi's technology.
  • Executive-Level Engagement: Regularly interface with C-level executives and key stakeholders to discuss strategic opportunities, review progress, and ensure alignment with business objectives.
  • Product Adoption & Expansion: Drive product adoption through targeted initiatives, identify expansion opportunities, and work with cross-functional teams to implement these strategies.
  • Troubleshooting & Problem Resolution: Leverage your problem-solving skills to address complex technical and business challenges. Use creative approaches to resolve issues and ensure customer satisfaction.
  • Customer Advocacy: Act as the voice of the customer within XOi, advocating for their needs and ensuring that internal teams understand and prioritize their challenges.
  • Performance Metrics: Utilize KPIs to monitor customer engagement, adoption, and success. Provide regular reports and insights to both customers and internal teams.
  • Continuous Improvement: Identify opportunities to enhance the customer success process, including refining best practices and developing new approaches to drive customer value.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and to facilitate the continuous improvement of our offerings.
Qualifications
  • Experience: 4+ years of experience in Enterprise Customer Success Management, with a proven track record of managing complex, high-touch customer relationships. Successfully driving product adoption, and delivering strategic business outcomes.
  • Change Management Expertise: Demonstrated experience in leading customers through change management processes, particularly in a SaaS environment.
  • Executive Communication Skills: Strong ability to engage with and influence executive-level stakeholders.
  • Project Management: Excellent project management skills, with the ability to manage multiple initiatives simultaneously.
  • Problem-Solving & Creativity: A natural problem solver who can think creatively to overcome challenges and drive customer success.
  • Technical Proficiency: Proficient in Salesforce and G-Suite; experience with tools like ChurnZero is a plus.
  • Customer-Centric Mindset: A deep commitment to understanding customer needs and delivering exceptional service.
You Are Someone Who
  • Strategic Thinker: You think critically about your business and customers, identifying weaknesses, threats, and opportunities, and taking proactive action.
  • Customer Advocate: You regularly put yourself in your customers' shoes and act with their needs and challenges in mind.
  • Results-Oriented: Fiercely focused on driving value through data, proactive touchpoints, and crucial conversations.
  • Collaborative: Believes in building strong relationships across the organization to drive collective success.
  • Adaptable: Thrives in a fast-paced, high-growth environment, and adapts quickly to changing needs.