Strategic Enterprise Customer Success Manager
4 weeks ago
As a Strategic Enterprise Customer Success Manager at XOi Technologies, you will play a pivotal role in driving product adoption, managing change, and ensuring the successful long-term outcomes of our enterprise clients.
You will engage in executive-level conversations, troubleshoot complex issues, and devise creative solutions that align with our customers' strategic business objectives.
Key Responsibilities:
Strategic Account Management :
Act as a strategic partner to enterprise clients, understanding their business goals and developing tailored strategies to maximize the value they derive from XOi's platform.
Change Management :
Lead customers through change management processes, addressing concerns and guiding them toward the successful adoption of XOi's technology.
Executive-Level Engagement :
Regularly interface with C-level executives and key stakeholders to discuss strategic opportunities, review progress, and ensure alignment with business objectives.
Product Adoption & Expansion :
Drive product adoption through targeted initiatives, identify expansion opportunities, and work with cross-functional teams to implement these strategies.
Troubleshooting & Problem Resolution :
Leverage your problem-solving skills to address complex technical and business challenges. Use creative approaches to resolve issues and ensure customer satisfaction.
Customer Advocacy :
Act as the voice of the customer within XOi, advocating for their needs and ensuring that internal teams understand and prioritize their challenges.
Performance Metrics:
Utilize KPIs to monitor customer engagement, adoption, and success. Provide regular reports and insights to both customers and internal teams.
Continuous Improvement:
Identify opportunities to enhance the customer success process, including refining best practices and developing new approaches to drive customer value.
Cross-Functional Collaboration:
Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and to facilitate the continuous improvement of our offerings.
Qualifications:
Experience:
4+ years of experience in Enterprise Customer Success Management, with a proven track record of managing complex, high-touch customer relationships.
Change Management Expertise:
Demonstrated experience in leading customers through change management processes, particularly in a SaaS environment.
Executive Communication Skills:
Strong ability to engage with and influence executive-level stakeholders.
Project Management:
Excellent project management skills, with the ability to manage multiple initiatives simultaneously.
Problem-Solving & Creativity:
A natural problem solver who can think creatively to overcome challenges and drive customer success.
Technical Proficiency:
Proficient in Salesforce and G-Suite; experience with tools like ChurnZero is a plus.
Customer-Centric Mindset:
A deep commitment to understanding customer needs and delivering exceptional service.
You Are Someone Who:
Strategic Thinker:
You think critically about your business and customers, identifying weaknesses, threats, and opportunities, and taking proactive action.
Customer Advocate:
You regularly put yourself in your customers' shoes and act with their needs and challenges in mind.
Results-Oriented:
Fiercely focused on driving value through data, proactive touchpoints, and crucial conversations.
Collaborative:
Believes in building strong relationships across the organization to drive collective success.
Adaptable:
Thrives in a fast-paced, high-growth environment, and adapts quickly to changing needs.
-
Customer Success Executive
4 weeks ago
Nashville, Tennessee, United States HealthEdge Full timeAbout the RoleThe Customer Success Executive plays a critical role in maintaining and advancing the overall customer relationship at HealthEdge. This involves speaking to how our solutions can solve and advance our customers' critical business objectives over time.The ideal candidate will have proven experience facilitating the successful adoption of a new...
-
Customer Success Manager
4 weeks ago
Nashville, Tennessee, United States Kira Learning Full timeAbout Kira LearningKira Learning is a pioneering education technology company dedicated to transforming the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.Job SummaryWe are seeking a highly...
-
Enterprise Account Executive
4 weeks ago
Nashville, Tennessee, United States XOi technologies Full timeJob OverviewXOi Technologies is a leading provider of technician enablement solutions, connecting people and equipment to drive quality outcomes. We're seeking a seasoned Enterprise Account Executive to join our team and help us grow our customer base in the Enterprise segment.Key ResponsibilitiesProspect and develop viable selling opportunities within...
-
Customer Success Manager
3 weeks ago
Nashville, Tennessee, United States Verint Systems Full timeCustomer Success ManagerAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver...
-
Enterprise Account Executive
4 weeks ago
Nashville, Tennessee, United States XOi Technologies Full timeJob DescriptionXOi Technologies is a leading provider of technician enablement solutions. We're seeking a seasoned Enterprise Account Executive to join our team and help drive growth in the Enterprise segment.As an experienced sales professional, you will be responsible for selling our full solution set to C-level executives and leveraging your business...
-
Enterprise Account Executive
4 weeks ago
Nashville, Tennessee, United States Built Technologies Full timeJob SummaryAs an Enterprise Account Executive - Asset Management at Built Technologies, you will play a critical role in expanding and maintaining our customer base within our largest and most strategic accounts. You will educate and maintain key relationships with stakeholders of our largest clients and prospects, lead and coordinate customer-facing...
-
Customer Success Manager
4 weeks ago
Nashville, Tennessee, United States RaySecur Full timeJob Title: Customer Success ManagerRaySecur is revolutionizing security imaging with cutting-edge technology. We're seeking a skilled Customer Success Manager to join our team and support our clients in the correctional, law enforcement, and private security sectors.Key Responsibilities:Customer Onboarding: Manage and facilitate the onboarding of new...
-
Enterprise Account Executive
4 weeks ago
Nashville, Tennessee, United States Built Technologies Full timeAbout Built TechnologiesBuilt Technologies is a growth-stage company at the intersection of FinTech and PropTech, on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.Job DescriptionWe are seeking an experienced Enterprise Account Executive - Asset Management to join our team....
-
Customer Success Manager
3 weeks ago
Nashville, Tennessee, United States INGENIOUS Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at INGENIOUS.BUILD. As a key member of our customer-facing team, you will be responsible for managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the...
-
Senior Enterprise Solutions Specialist
3 weeks ago
Nashville, Tennessee, United States Oracle Full timeJob SummaryWe are seeking a Senior Enterprise Solutions Specialist to drive the successful delivery of CSS professional services engagements at Oracle. The ideal candidate will have a strong background in cloud architecture and enterprise technology implementation, as well as excellent communication skills and a Bachelor's degree in CS, Engineering, or a...
-
Director of Enterprise Systems Engineering
3 weeks ago
Nashville, Tennessee, United States Fortinet Full timeIn this key leadership role, you will oversee and direct Systems Engineers assigned to Enterprise and Major Accounts in your assigned region. Develop and implement strategic plans focused on achieving enterprise-wide deployments of Fortinet products and services. Foster executive relationships with key buyers and influencers in Major accounts and leverage...
-
Enterprise Account Executive
4 weeks ago
Nashville, Tennessee, United States XOi Technologies Full timeJob Title: Enterprise Account ExecutiveXOi Technologies is a leading provider of technician enablement solutions, connecting people and equipment to drive quality outcomes.We are seeking a seasoned Enterprise Account Executive to join our team and help us grow our customer base in the Enterprise segment.Key Responsibilities:Achieve and exceed annual sales...
-
Enterprise Account Manager
3 weeks ago
Nashville, Tennessee, United States Arista Networks Full timeJob OverviewArista Networks is seeking a skilled Named Account Manager to join our Sales organization. This role will be instrumental in growing our brand of Open Networking platform and security solutions within a named list of enterprise organizations across the State of Tennessee.We are looking for a seasoned sales professional with a proven track record...
-
Enterprise Sales Executive
1 month ago
Nashville, Tennessee, United States BLR | HCI | CCMI Full timeJob OverviewAt BLR | HCI | CCMI, we're committed to empowering our employees to develop their full potential on a team that's passionate about acceptance, inclusivity, and achievement. As an Enterprise Account Executive, you'll play a critical role in driving revenue growth through strategic alliances with high-value clients.This is a remote position that...
-
Senior Enterprise Sales Manager
4 weeks ago
Nashville, Tennessee, United States Amazon Full timeDrive Revenue Growth with Amazon Web ServicesAs a Senior Enterprise Sales Manager, you will play a critical role in driving revenue growth for Amazon Web Services (AWS) in the enterprise market. You will be responsible for establishing and maintaining relationships with key partners and customers, identifying new business opportunities, and developing and...
-
APX NEXT Customer Success Advocate
3 weeks ago
Nashville, Tennessee, United States Motorola Solutions Full timeAbout the Role:As a Customer Success Advocate at Motorola Solutions, you will play a critical role in aiding our larger Public Safety agencies in identifying and extracting the expected value from their APX NEXT application ecosystem.As their main point of contact, your customers will lean on you to provide best practices, understand their workflows,...
-
Strategic Financial Planning Director
4 weeks ago
Nashville, Tennessee, United States TruGreen Full timeJob DescriptionThe Director of Financial Planning and Analysis will play a key role in the financial management and data analysis of the Company, reporting to the VP of Finance. This strategic role will lead the preparation, consolidation, and review of all consolidated financial plans and forecasts to assist the executive management team with resource...
-
Enterprise Account Executive
4 weeks ago
Nashville, Tennessee, United States Predictionhealth Full timeAbout the RolePredictionHealth is a healthcare technology company leveraging proprietary Artificial Intelligence (AI) solutions to improve the lives of healthcare providers. As an Enterprise Account Executive, you will play a crucial role in driving revenue growth and expanding our customer base.This is a remote sales role that focuses on generating...
-
Enterprise Account Executive
3 weeks ago
Nashville, Tennessee, United States Built Technologies Full timeRole OverviewAs an Enterprise Account Executive - Asset Management at Built Technologies, you will play a critical role in expanding and maintaining our customer base within our largest and most strategic accounts. You will be responsible for educating and maintaining key relationships with stakeholders of our largest clients and prospects, leading and...
-
Enterprise Sales Manager
4 weeks ago
Nashville, Tennessee, United States OneStream Software Full timeAbout the RoleThe Named Account Manager is a key position at OneStream Software, responsible for driving sales growth and customer satisfaction in a specified region. This role requires a strong understanding of the company's products and services, as well as excellent communication and interpersonal skills.Key Responsibilities Set and achieve sales targets...