Customer Success Executive

1 week ago


Nashville, Tennessee, United States HealthEdge Full time
About the Role

The Customer Success Executive plays a critical role in maintaining and advancing the overall customer relationship at HealthEdge. This involves speaking to how our solutions can solve and advance our customers' critical business objectives over time.

The ideal candidate will have proven experience facilitating the successful adoption of a new technology within a commercial software environment, enabling customers to achieve maximum value from the partnership, and an understanding of the general operations of a health plan as well as the healthcare industry as a whole.

Key Responsibilities
  • Be a trusted advisor to executive-level decision makers and other stakeholders, maintaining a delighted account relationship by exhibiting how our products and services team can accommodate their business objectives and goals.
  • Understand and internalize the customer's business objectives and articulate how they can leverage our technology to solve their strategic business objectives and goals.
  • Identify and drive opportunities to increase client revenue through the addition of new business lines, consulting opportunities, or new statements of work.
  • Clearly articulate the value being created for the customer through timely and measurable reporting that is specific to the business and objective goals of the customer.
  • Serve as a strategic relationship manager and customer advocate, working closely with all internal and external stakeholders to understand and clearly articulate the customer's immediate and long-term business needs.
  • Measure and report on customer satisfaction, driving improvements where needed.
Requirements
  • 10 or more years' experience within the healthcare industry managing healthcare delivery, financing, or insurance information technology, operations, either in a direct role or as an account manager, for enterprises with annual revenue of at least $1 billion.
  • Direct experience within a health plan, TPA, or provider is strongly preferred.
  • Healthcare subject matter expertise, with solid technical knowledge/aptitude with enterprise-class insurance transaction and healthcare management information systems.
  • Knowledge and experience with the HealthEdge product suite is a plus.
  • Strong presentation skills with demonstrated ability of problem definition, analysis, and presentation of alternatives, and cost-benefit analysis.
  • Solid technical and operational understanding of health plan operations and software development lifecycle.
  • Proven ability to maintain multiple accounts with a successful track record of growing client revenue post initial sale.
  • Excellent communication skills, interpersonal skills, and ability to interact with internal and external customers.
  • Able to influence key executive-level stakeholders and negotiate contract terms.
  • General knowledge of project management tools such as Agile, critical path design, budget variance analysis, and risk mitigation approaches.
  • Associates or higher-level degree in healthcare operations, financial planning, management, or business is desirable.
  • Ability for travel, up to 50%.


  • Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a leading provider of innovative technology solutions for the field service industry. Our mission is to modernize the field service industry, helping to secure the livelihoods of hard-working tradespeople by addressing the challenges they face through cutting-edge technology.Position OverviewWe are seeking an...


  • Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a leading provider of innovative technology solutions for the field service industry. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders—OEMs, contractors, technicians, and customers.We leverage data from current and...


  • Nashville, Tennessee, United States Kira Learning Full time

    About Kira LearningKira Learning is a pioneering education technology company dedicated to transforming the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.Job SummaryWe are seeking a highly...


  • Nashville, Tennessee, United States Kira Learning Full time

    About Kira LearningKira Learning is a pioneering education technology company dedicated to transforming the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.Job SummaryWe are seeking a highly...


  • Nashville, Tennessee, United States XOi Technologies Full time

    Job DescriptionXOi Technologies is a leading provider of technician-first technology for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers.Position OverviewAs an...


  • Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a pioneering provider of technician-first technology for commercial and residential field service companies. Our platform seamlessly connects every aspect of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers. By...


  • Nashville, Tennessee, United States XOi Technologies Full time

    Job DescriptionXOi Technologies is a leading provider of technician-first technology for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers.Position OverviewAs an...


  • Nashville, Tennessee, United States XOi Technologies Full time

    Job DescriptionXOi Technologies is a leading provider of technician-first technology for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers.Position OverviewAs an...


  • Nashville, Tennessee, United States XOi Technologies Full time

    About the Role:As a Strategic Enterprise Customer Success Manager at XOi Technologies, you will play a pivotal role in driving product adoption, managing change, and ensuring the successful long-term outcomes of our enterprise clients. You will engage in executive-level conversations, troubleshoot complex issues, and devise creative solutions that align with...


  • Nashville, Tennessee, United States SomethingInked Full time

    Job Title: CSR Account ManagerAt SomethingInked, we are seeking a highly motivated and results-driven CSR Account Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and ensuring exceptional customer satisfaction.Key...


  • Nashville, Tennessee, United States RingCentral Full time

    Customer Success ManagerThis is where you and your skills come in. We're currently looking for a Customer Success Manager to join our team at RingCentral.About the RoleThe Customer Success Manager serves as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts, you will...


  • Nashville, Tennessee, United States Verint Systems Full time

    Customer Success ManagerAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver...


  • Nashville, Tennessee, United States Truenorth Executive Search, Inc. Full time

    Chief Executive Officer, Healthcare ServicesWe are seeking a strategic and tactical leader to spearhead the growth of a multi-site healthcare services company. The organization is embarking on an aggressive expansion plan under the sponsorship of a private equity organization.The ideal candidate will have a proven track record of scaling a multi-location...


  • Nashville, Tennessee, United States RaySecur Full time

    Job Title: Customer Success ManagerRaySecur is revolutionizing security imaging with cutting-edge technology. We're seeking a skilled Customer Success Manager to join our team and support our clients in the correctional, law enforcement, and private security sectors.Key Responsibilities:Customer Onboarding: Manage and facilitate the onboarding of new...


  • Nashville, Tennessee, United States SomethingInked Full time

    Job SummaryWe are seeking a highly motivated and results-driven Customer Success Representative to join our team at Something Inked. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and ensuring exceptional customer satisfaction.Key ResponsibilitiesClient...


  • Nashville, Tennessee, United States INGENIOUS Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at INGENIOUS.BUILD. As a key member of our customer-facing team, you will be responsible for managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the...


  • Nashville, Tennessee, United States IDEXX Laboratories Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our Greenline Software team. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the successful implementation of our software solutions.Key ResponsibilitiesDevelop a deep understanding of our customers' veterinary...


  • Nashville, Tennessee, United States Trane Technologies Full time

    About Trane TechnologiesAt Trane Technologies, we're committed to creating innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities.What We OfferWe believe in a better future when we uplift others and...


  • Nashville, Tennessee, United States ELECTRONICS RENEWAL LLC Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Success Specialist to join our team at Electronics Renewal LLC. This role will be responsible for providing exceptional customer support and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and requests in a timely and professional mannerWork closely...


  • Nashville, Tennessee, United States Bridgestone Americas Full time

    Job Title: Customer Success Enterprise ManagerAzuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry.We are a group of builders and doers - building the foundations of a dynamic marketing team and marketing strategy to deliver amazing results for our...