Customer Success Manager
1 month ago
RaySecur is revolutionizing security imaging with cutting-edge technology. We're seeking a skilled Customer Success Manager to join our team and support our clients in the correctional, law enforcement, and private security sectors.
Key Responsibilities:- Customer Onboarding: Manage and facilitate the onboarding of new clients, guiding them through hardware setup and software implementation.
- Client Training: Provide hands-on training sessions for clients to ensure they fully understand how to utilize both the hardware and software tools.
- Support & Troubleshooting: Collaborate with internal teams to resolve client issues related to hardware and software products, ensuring timely resolutions.
- Relationship Building: Cultivate and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs.
- Product Expertise: Learn the ins and outs of both our hardware and software solutions, continuously developing technical understanding to better support clients.
- Feedback & Insights: Collect customer feedback and share insights with internal teams to improve the product and customer experience.
Qualifications:
- Background in corrections, law enforcement, security, or the military is highly desired.
- Strong communication, interpersonal, and problem-solving skills, with a teacher/trainer spirit.
- Technical aptitude with an ability to learn new systems and products quickly.
- Experience working with customers or clients in any capacity is essential.
- Self-starter with a growth mindset and a willingness to take on new challenges.
- Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Comfortable with frequent onsite travel to client locations.
Why Work with Us?
- Competitive salary and comprehensive benefits package.
- Dynamic and challenging work environment with opportunities for personal and professional growth.
- Supportive team structure under the leadership of industry experts.
- Tools and resources to perform at your best while on the road.
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