Customer Success Manager

1 month ago


Nashville, Tennessee, United States RaySecur Full time
Job Title: Customer Success Manager

RaySecur is revolutionizing security imaging with cutting-edge technology. We're seeking a skilled Customer Success Manager to join our team and support our clients in the correctional, law enforcement, and private security sectors.

Key Responsibilities:
  • Customer Onboarding: Manage and facilitate the onboarding of new clients, guiding them through hardware setup and software implementation.
  • Client Training: Provide hands-on training sessions for clients to ensure they fully understand how to utilize both the hardware and software tools.
  • Support & Troubleshooting: Collaborate with internal teams to resolve client issues related to hardware and software products, ensuring timely resolutions.
  • Relationship Building: Cultivate and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs.
  • Product Expertise: Learn the ins and outs of both our hardware and software solutions, continuously developing technical understanding to better support clients.
  • Feedback & Insights: Collect customer feedback and share insights with internal teams to improve the product and customer experience.

Qualifications:

  • Background in corrections, law enforcement, security, or the military is highly desired.
  • Strong communication, interpersonal, and problem-solving skills, with a teacher/trainer spirit.
  • Technical aptitude with an ability to learn new systems and products quickly.
  • Experience working with customers or clients in any capacity is essential.
  • Self-starter with a growth mindset and a willingness to take on new challenges.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Comfortable with frequent onsite travel to client locations.

Why Work with Us?

  • Competitive salary and comprehensive benefits package.
  • Dynamic and challenging work environment with opportunities for personal and professional growth.
  • Supportive team structure under the leadership of industry experts.
  • Tools and resources to perform at your best while on the road.


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