Customer Success Manager
2 weeks ago
Kira Learning is a pioneering education technology company dedicated to transforming the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.
Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our growing team. As a key member of our customer success team, you will be responsible for driving world-class support to our customer base, including leading differentiated customer experiences for our most valuable and complex customers.
Key Responsibilities- Develop and execute customized customer success plans to ensure successful implementation of Kira Learning's products and services.
- Build and maintain strong relationships with key stakeholders, including teachers, administrators, and district leaders.
- Provide on-the-ground implementation and onboarding support to district schools, ensuring seamless integration of Kira Learning's products.
- Collaborate with cross-functional teams, including sales, product, and engineering, to drive alignment towards product and sales improvements.
- Monitor and report on customer success metrics, identifying areas for improvement and escalating at-risk customers.
- Develop and deliver training programs to support teacher professional development and student success.
- 3-5 years of experience in customer success, education, or a related field.
- Proven track record of driving customer success and growth in a fast-paced, dynamic environment.
- Strong technical skills, including proficiency in Google Workspace and Microsoft Office Suite.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
- Ability to work in a collaborative, team-oriented environment and adapt to changing priorities and deadlines.
- Competitive salary ($90,000 - $110,000) and equity package in a well-funded, high-growth company.
- Flexible PTO and paid parental leave.
- Top-notch medical, dental, and vision coverage.
- Company 401(k) plan.
Kira Learning is an equal employment opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about transforming education.
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