Director of Operations for Non-Profit Organization
2 weeks ago
Job Summary
The Director of Operations for Making A Difference Foundation is responsible for leading the organization's efforts to meet its strategic program goals, building the organization's food operating capacity, and managing people and programs to address client food insecurity needs.
Key Responsibilities
- Work with the Food Bank, Warehouse Manager, Delivery and Offsite Managers to achieve annual goals, encouraging efficiency of operations and new program development to support client needs.
- Oversee the development of annual business plans to support the organization's strategic goals.
- Manage procurement processes and coordinate material and resources allocation.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Review financial information and adjust operational budgets to promote profitability.
- Revise and/or formulate policies and promote their implementation.
- Manage relationships/agreements with external partners/vendors.
- Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
- Ensure the company runs with legality and conformity to established regulations.
Volunteer Engagement
- Work with the Volunteer Coordinator to creatively engage volunteers throughout the organization, keeping volunteers central to MADF's work and mission.
- Oversee the creation of training programs to upgrade skill levels of volunteers and promote safety, and the deployment of retention strategies that encourage volunteers to return more frequently.
- Ensure that volunteer programs successfully engage people from diverse populations within the affiliate's service area.
- Provide strong leadership to staff in all operational departments by reinforcing core values, fostering a positive work environment, facilitating creative problem solving, promoting collaboration, and building high-performing staff teams.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Oversee MADF's safety program.
- Fill in for the CEO in their absence.
Requirements
- Commitment to the organization's principles and core values, as well as a willingness to work on a collaborative team.
- Superior analytical skills and the ability to think strategically.
- Insight and skill to effectively lead a voluntary, non-profit organization within a complex internal and external environment.
- Proven track record in sound operational management and motivating supervision of others.
- Ability to attract, retain, lead, and motivate quality staff and volunteer leadership.
- Ability to establish and maintain excellent working relationships with supervisors, director reports, and other MADF staff.
- Bachelor's degree in business administration or a relevant field, or equivalent experience.
- Familiarity with MS Office and various business software (e.g., ERP, CRM).
- Working knowledge of data analysis and performance/operation metrics.
- In-depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service, etc.).
- Knowledge of industry's legal rules and guidelines.
- Excellent organizational and leadership abilities.
- At least 5 years of proven experience as a Director of Operations or an equivalent position.
- Outstanding communication and people skills.
Work Environment
The work week is Monday to Friday or other 5-day arrangement as fits the needs of the organization, with occasional meetings and events on Saturdays and evenings.
Equity and Inclusion
Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency, and an understanding of oppression and its impact.
Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency.
Peak Performer Commitments
- We care about our vision and know we are making a difference through our work.
- We value individual contribution and the power of teams.
- We build relationships that drive desired results.
- Diversity, Equity & Inclusion.
- People First.
- Community.
- Future Generations.
- Integrity.
MADF's Values
Essential Physical Skills
While performing the duties of this job, use a computer keyboard and screen, and speak and hear. The employee assists in stocking food bank with the rest of the team, necessitating reaching and grabbing objects.
This position requires a strong command of the English language with the ability to be understood.
Environmental Conditions
Office environments with occasional visits to external environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Disclaimer
This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All MADF employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization.
Benefits
PTO.
Sick time - 1 hour for every 40 hours worked.
12 holidays per year.
Vacation time after one year of employment. Full-time employees begin with 2 weeks per year accrual, and part-time employees (more than 30 hours per week) begin accrual at 1 week per year.
Full-time employees are eligible for medical, dental, sick, vacation, long and short-term disability, life insurance, vision, dental, the first of the month after 60 days of employment. MADF pays 90 percent of these insurances.
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