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Banking Customer Support Specialist
2 months ago
Position Title: Customer Service Representative (Teller - Float)
Job Category: Branch
Job Overview:
As a Customer Service Representative - Float, you will play a vital role in our Greater Lowell region, utilizing your unique abilities to enhance relationships with existing clients. Your primary responsibilities will include identifying financial needs, processing transactions with accuracy, and recommending suitable products or services.
About Us: Enterprise Bank is a community-focused financial institution that values its team members and fosters a culture of collaboration and respect. Recognized multiple times as one of the Top Places to Work, we are dedicated to creating a positive environment where everyone can thrive.
Diversity, Equity, and Inclusion: At Enterprise Bank, we prioritize people and relationships. We are committed to fostering a culture that embraces diversity, equity, and inclusion, ensuring that every individual feels valued and respected. Our workplace is designed to make a meaningful impact on the lives of our employees, customers, and the communities we serve.
Key Responsibilities:
- Assist customers with various transactions, including deposits, withdrawals, and money orders.
- Maintain accuracy while balancing cash drawers and processing ATM transactions.
- Resolve customer inquiries and issues efficiently with minimal supervision.
- Work a flexible schedule as needed, including weekdays and Saturdays.
Benefits: We encourage our team members to maintain a healthy work-life balance. Our benefits include generous paid time off, comprehensive tuition assistance, wellness programs, and health, dental, and life insurance coverage, along with a competitive 401(k) match.
Qualifications:
Preferred candidates will have at least one year of experience in customer service or banking roles. However, we are open to training individuals who demonstrate flexibility, a willingness to learn, and prior experience in customer service and cash handling. A high school diploma or GED is required.
Enterprise Bank is an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
