Front Desk Coordinator

2 days ago


Charlotte, North Carolina, United States InTown Suites Full time
Job Summary

We are seeking a highly skilled and courteous Guest Services Representative to join our team at InTown Suites. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:
  • Guest Services: Assist guests with all front office related functions, including check-in, check-out, and room assignments.
  • Communication: Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Team Collaboration: Work closely with the General Manager and other team members to ensure seamless operations and excellent guest service.
  • Problem-Solving: Anticipate and resolve guest complaints and concerns in a timely and efficient manner.
Requirements:
  • Excellent Communication Skills: Ability to communicate effectively with guests and team members.
  • Customer Service Skills: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Problem-Solving Skills: Ability to think critically and resolve guest complaints and concerns.
  • Teamwork: Ability to work collaboratively with the General Manager and other team members.


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