Customer Support Director

3 weeks ago


Orlando, Florida, United States SNI Technology Full time

SNI Technology is a leading company in the Central Florida Area, seeking a strategic leader with experience in service operations and technical expertise in photonics.

The role requires a customer-centric mindset to develop and execute service strategies that enhance customer satisfaction and loyalty.

Key Responsibilities
  • Lead and mentor a multidisciplinary team of service engineers and support staff.
  • Collaborate with senior leadership to align customer support initiatives with company goals.

Budgeting & Reporting:

  • Prepare and manage the departmental budget.
  • Generate detailed reports on service performance, customer satisfaction, and team productivity.

Requirements:

  • CRM or ERP experience required.
  • Electronics or Laser Experience preferred.

Estimated Salary: $120,000 - $180,000 per year.



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