Director of Support Services Lead
16 hours ago
At Atlantic.Net, we're seeking a highly motivated and experienced individual to fill our Director of Support Services role. This is an exciting opportunity for someone with a passion for delivering exceptional customer service and building high-performing teams.
The ideal candidate will have extensive experience in customer support management, preferably in a cloud services environment. A background in technology or strong interest in technology is a plus. The successful applicant will be responsible for leading our customer care team, ensuring seamless operations, and driving continuous improvement.
Earning Potential: $120,000 - $180,000 per year, depending on experience.
Key Responsibilities- Lead a high-performing customer care team, fostering a culture of excellence and employee growth.
- Develop and implement effective processes, policies, and procedures to enhance customer satisfaction and operational efficiency.
- Maintain and improve quality standards, performance metrics, and cost-effectiveness.
- Collaborate with cross-functional teams to align strategies and drive business growth.
- Stay up-to-date with industry trends, best practices, and emerging technologies to ensure the team remains competitive.
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Cloud Services Director
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