Customer Support Specialist
9 hours ago
At Acorn Stairlifts, Inc., we are seeking a highly skilled and customer-centric Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, addressing their concerns, and ensuring they have a positive experience with our products.
Key Responsibilities:
- Resolve customer complaints and issues in a timely and professional manner.
- Provide technical assistance and guidance to customers on product usage and troubleshooting.
- Escalate complex technical requests and customer complaints to the relevant teams.
- Maintain accurate records of customer interactions and resolve any discrepancies.
- Develop strong relationships with customers to ensure loyalty and retention.
Requirements:
- Bachelor's degree in Business Administration or a related field.
- 2-4 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
Benefits:
- A competitive salary range of $45,000 - $65,000 per year.
- A comprehensive benefits package including medical, dental, and vision insurance.
- A 401(k) retirement plan with a company match.
- Opportunities for career growth and professional development.
About Us:
Acorn Stairlifts, Inc. is a leading manufacturer of stairlifts and other accessibility solutions. We are committed to providing exceptional products and services to our customers, and we are seeking a talented individual to join our team.
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