Customer Engagement Director
3 weeks ago
We are looking for a Customer Engagement Director to join our team in Orlando. As a key member of our operations team, you will be responsible for ensuring a positive customer experience and overseeing all staff on shift.
About the Role:
- Ensure customers receive a positive experience during their visit to Activate.
- Train new employees, lead with knowledge, maintaining a key focus on customer success.
- Maintain the rooms by delegating cleaning, painting, and any required maintenance.
Key Responsibilities:
- Capitalize opportunities to accommodate customer needs, troubleshoot challenges around bookings.
- Effective communication to their team and customers of the status of the facility.
- Maintain inventory for all maintenance, merchandise, and vending products.
Requirements:
- 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred.
- Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset.
What We Offer:
- Competitive wage $18.72 per hour.
- Benefits package.
- Paid time off.
- Casual wear.
- Fun and dynamic work environment.
- On-site parking.
This position requires a successful completion of a criminal record check. Activate is an equal opportunity employer.
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