Customer Engagement Director

3 weeks ago


Orlando, Florida, United States Activate Games Full time
Job Description

We are looking for a Customer Engagement Director to join our team in Orlando. As a key member of our operations team, you will be responsible for ensuring a positive customer experience and overseeing all staff on shift.

About the Role:

  • Ensure customers receive a positive experience during their visit to Activate.
  • Train new employees, lead with knowledge, maintaining a key focus on customer success.
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance.

Key Responsibilities:

  • Capitalize opportunities to accommodate customer needs, troubleshoot challenges around bookings.
  • Effective communication to their team and customers of the status of the facility.
  • Maintain inventory for all maintenance, merchandise, and vending products.

Requirements:

  • 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred.
  • Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset.

What We Offer:

  • Competitive wage $18.72 per hour.
  • Benefits package.
  • Paid time off.
  • Casual wear.
  • Fun and dynamic work environment.
  • On-site parking.

This position requires a successful completion of a criminal record check. Activate is an equal opportunity employer.



  • Orlando, Florida, United States Medical Home Alliance Full time

    Sales and Business DevelopmentThe Outreach and Engagement Director will proactively seek out opportunities to meet potential patients and build positive community relationships in order to build referrals. This role requires excellent customer service skills, strong CRM skills, and the ability to work independently and manage time effectively.The estimated...


  • Orlando, Florida, United States PointClickCare Full time

    Lead Client Engagement in HealthcareAbout the PositionWe are seeking a seasoned Client Engagement Director to join our team at PointClickCare. As a key member of our customer success team, you will be responsible for building and maintaining strategic partnerships with our clients. If you have a passion for healthcare and a talent for relationship-building,...


  • Orlando, Florida, United States Orlando Economic Partnership, Inc. Full time

    Job Summary: We are seeking a highly skilled Director of Corporate Engagement to join our team at the Orlando Economic Partnership, Inc. This key role is responsible for generating revenue and engaging with all Partnership investors to advance broad-based prosperity in the Orlando region. About Us: The Orlando Economic Partnership, Inc. is a public/private,...


  • Orlando, Florida, United States Bath Fitter Full time

    About the RoleWe are looking for talented individuals to join our team as Customer Engagement Specialists in Fort Myers.As a representative of Bath Fitter, you will engage with customers at local events, provide product information, and build brand awareness. This is a fun, interactive, and social role that offers flexible scheduling and competitive...


  • Orlando, Florida, United States Transportation Industry Full time

    **Job Title:** Director of Customer Experience**About Our Company:** We are a leading transportation company dedicated to providing top-notch relocation services.**Estimated Salary:** $100,000 - $130,000 per annum**Job Summary:**Job Overview:The Director of Customer Experience will oversee all aspects of customer service, focusing on delivering exceptional...


  • Orlando, Florida, United States Florida Veterinary Medical Association Full time

    About UsThe Florida Veterinary Medical Association is seeking a dedicated Membership Representative to join our team. As a key member of our team, you will be responsible for building and maintaining strong relationships with our members, providing exceptional customer service, and promoting the benefits of FVMA membership.In this role, you will have the...


  • Orlando, Florida, United States TEKsystems Full time

    Job OverviewThe Customer Engagement Platform (CEP) team at TEKsystems delivers innovative customer experiences across engagement touch points, leveraging data and tools to bring marketing to life.We are part of the Global Marketing & Sales organization within Walt Disney Parks and Resorts, playing a vital role in campaign activation. The Campaign Delivery...


  • Orlando, Florida, United States University of Central Florida Full time

    About the RoleWe are seeking an Executive Director of Student Engagement and Philanthropy to join our dynamic team at the University of Central Florida. This exciting opportunity will play a pivotal role in fostering a culture of philanthropy among students and their families.Key ResponsibilitiesLead student engagement efforts, including managing...


  • Orlando, Florida, United States PURPLE GLASS BOUTIQUE #2 Full time

    Job DescriptionWe're looking for a skilled Customer Engagement Specialist to join our team at Purple Glass Boutique in Orlando, FL! As a key member of our team, you'll be responsible for delivering exceptional customer experiences and driving sales growth.Main AccountabilitiesProvide outstanding customer service by greeting customers warmly and offering...


  • Orlando, Florida, United States All Star Auto Lights Full time

    About the RoleThe Customer Engagement Specialist will be responsible for managing daily phone sales on inbound calls for our corporate store. This is a fantastic opportunity to join a high-growth company and be part of a dynamic team that values innovation, teamwork, and customer satisfaction.As a key member of our sales team, you will be responsible for...


  • Orlando, Florida, United States Renewal by Andersen Florida Full time

    Delivering Exceptional ExperiencesRewards your hard work with a competitive base pay ranging from $40,000 to $60,000 per year (paid weekly) and a comprehensive benefits package.In this exciting role, you will be responsible for:Making outbound calls to engage with homeowners and schedule appointmentsProviding exceptional customer service through inbound...


  • Orlando, Florida, United States Carl Black Orlando Chevy Buick GMC Full time

    We are seeking a highly skilled Customer Engagement Specialist to join our team at Carl Black Orlando Chevy Buick GMC. In this role, you will be responsible for handling customer inquiries via phone and internet, setting appointments for the sales team, and working closely with sales and service associates to follow up on all internet leads and phone...


  • Orlando, Florida, United States Orlando Economic Partnership, Inc. Full time

    Job DescriptionThe Orlando Economic Partnership, Inc. is a public/private not-for-profit economic and community development organization. We strengthen the region's economy, amplify Orlando's story, champion regional priorities, empower community leaders, and build a brilliant region.We are seeking a highly skilled Director of Corporate Engagement to join...


  • Orlando, Florida, United States Smart City Solutions, LLC Full time

    Join Our TeamAt Smart City Solutions, LLC, we're committed to hiring talented individuals who share our passion for delivering exceptional customer experiences. As a Sales and Customer Engagement Professional, you'll play a critical role in building relationships with customers and driving sales growth.This role requires a strong understanding of data...


  • Orlando, Florida, United States Summit Strive Consulting Full time

    Job Overview:As a Customer Experience and Engagement Coordinator, you will play a critical role in creating meaningful experiences for our customers and stakeholders. You will assist customers with their inquiries, process orders, and ensure a seamless shopping experience while promoting and selling our merchandise. Additionally, you will collaborate with...


  • Orlando, Florida, United States SPECTRUM Full time

    Become a Customer Experience DirectorJoin us as a Customer Experience Director and take on a leadership role in delivering exceptional customer experiences across our 41-state footprint. With nearly 32 million customers relying on us for connectivity, you will be at the forefront of driving business results and exceeding customer...


  • Orlando, Florida, United States Finexio Full time

    About the RoleAs the Customer Operations Director at Finexio, you will lead our customer operations and support organization. Your primary responsibility will be driving the success of our front-line support team, ensuring they deliver exceptional service to enterprise customers.You will build strong relationships with cross-functional managers and client...


  • Orlando, Florida, United States Serenity Healthcare Full time

    Job Title: Customer Experience Director About the Job:Serenity Healthcare is seeking a highly motivated Customer Experience Director to lead our team and drive business results. In this role, you will oversee daily operations, including staff scheduling, office administration, and performance management.You will also develop and mentor new employees,...


  • Orlando, Florida, United States Qwalifize LLC Full time

    Qwalifize LLC is seeking a Customer Experience Director to manage our team and ensure exceptional customer experiences. As On-Site Manager, you will be responsible for representing the client in the performance of the obligations under the contracts. You must have strong problem-solving capabilities for when situations arise that impact the workplace,...


  • Orlando, Florida, United States Hilton Grand Vacations Full time

    Career Opportunities at Hilton Grand VacationsWe are dedicated to creating a work environment that cultivates growth, allowing our team members to improve their existing skills and acquire new ones to advance their careers. If you're ready to take your career to the next level, consider joining our Call Center team and embark on an exciting journey.As an...