Member Service Representative

4 weeks ago


Grand Rapids MI USA, United States Xtend Inc Full time
Job Title: Member Service Representative

Xtend Inc is seeking a highly skilled and dedicated Member Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our credit union members.

Key Responsibilities:
  • Provide timely and effective support to credit union members via phone, email, and chat.
  • Develop and maintain a thorough understanding of credit union operations, products, and services.
  • Utilize strong communication and problem-solving skills to resolve member inquiries and issues.
  • Work collaboratively with internal teams to ensure seamless member experience.
  • Stay up-to-date with industry trends and regulatory requirements.
Requirements:
  • High school diploma or equivalent required.
  • 1+ year of customer service experience preferred.
  • Strong written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office (Word, Outlook, Excel) preferred.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.

Xtend Inc is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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