Patient Financial Services Representative
4 weeks ago
Transform Patient Lives with Firstsource Solutions USA, LLC
We are seeking a skilled Patient Financial Services Representative to join our team at a Medical Facility in Grand Rapids, MI. As a Patient Financial Services Representative, you will play a vital role in helping patients navigate the complex eligibility and payment process.
Key Responsibilities:
- Screen patients on-site at hospitals for eligibility assistance programs.
- Provide information and reports to client contacts, keeping them current on our progress.
- Initiate the application process bedside when possible.
- Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
- Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
- Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
- Record all patient information on the designated in-house screening sheet.
- Document the results of the screening in the onsite tracking tool and hospital computer system.
Requirements:
- High School Diploma or equivalent required.
- 1 - 3 years' experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience is preferred.
- Previous customer service experience preferred.
- Must have basic computer skills.
Benefits:
- Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
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