Customer Service Representative

3 weeks ago

Grand Rapids MI USA, United States FAS MART Full time
Overview

We are seeking a skilled Customer Service Representative to join our team at FAS MART. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.


Responsibilities
  • Customer Service: Greet customers with a friendly demeanor and provide fast and efficient service while expressing gratitude for their patronage.
  • Cash Handling: Master the art of ringing up customer sales using an electronic cash register, ensuring accurate transactions. Manage cash refunds and exchanges seamlessly.
  • Shift Change: Play a crucial role in the shift change process by expertly counting money at the beginning and end of each shift.
  • Specialty Products: Utilize special equipment to process a variety of specialty products, including money orders, credit card purchases, checks, and lottery sales and redemptions.
  • ID Checks: Enforce age restrictions responsibly by checking identifications for restricted sales.
  • Stock Management: Keep the shelves stocked and ready for our customers. From food service supplies to merchandise, you're the behind-the-scenes hero.
  • Sanitization: Maintain a sparkling clean environment by sanitizing all equipment and areas, employing the three-sink method and following proper cleaning procedures.
  • Trash Management: Keep the premises impeccable by regularly cleaning and emptying trash containers.
  • Vendor Deliveries: Check in vendor deliveries according to company guidelines. Ensure shelves are stocked, rotated, and front-faced. Remove damaged and out-of-code merchandise.
  • Bad Merchandise: Tackle challenges head-on by completing the bad merchandise form, contributing to the overall operational excellence.
  • Adaptability: Embrace variety and assume other duties and responsibilities as assigned to accommodate store operational needs.

Qualifications
  • Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personality Traits: Friendly demeanor, ability to make people feel welcome, detail-oriented, reliable, responsible, flexible, and adaptable.

Benefits: For information on benefits offered, please click on the hyperlink below.


Equal Opportunity Employer


This Organization Participates in E-Verify


https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf

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