Member Service Representative
4 weeks ago
Job Summary
The Member Service Representative will provide exceptional customer service to credit union members via inbound and outbound services. This role requires a high level of discretion when handling sensitive or confidential data.
Key Responsibilities
- Answer and/or triage inbound calls for timely resolution, providing exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union.
- Verify each caller's identity according to the ROE for security purposes and develop efficient navigation skills through credit union websites and the ROE.
- Educate credit union members on various items pertaining to their account(s), card(s), functionality, and resolving issues.
- Develop knowledge of standard credit union operations and credit union terms.
- Provide daily Web Chat support for credit union and third-party accounts.
- Monitor all voice and email mailboxes to ensure member/client requests are processed appropriately.
Requirements
- High school diploma or equivalent required.
- Ability to use discretion when dealing with sensitive or confidential data.
- Attention-to-detail and accuracy while consistently meeting deadlines.
- Strong written and verbal communication skills.
- Minimum of 1 year of customer service experience preferred.
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