Public Benefits Specialist 3

6 days ago

Olympia, Washington, United States Washington State Department of Revenue Full time

Job Summary

The Washington State Department of Revenue is seeking a highly skilled Public Benefits Specialist 3 to join our team in the Tax Credit Administration Unit. As a key member of our team, you will play a critical role in reviewing and processing Working Families Tax Credit applications to ensure applicants receive accurate refund amounts.

Key Responsibilities

  • Provide exceptional customer service to all customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Determine eligibility for the Working Families Tax Credit by processing applications, verifying supporting evidence, and obtaining necessary information from applicants and/or third parties.
  • Make final eligibility decisions based on the information obtained, ensuring accuracy and fairness in the application process.
  • Process applications received over the counter, online, and by mail, ensuring timely and efficient processing.
  • Identify and validate applications that may be inaccurate or require further examination.

Requirements

  • 9 months of experience as a Public Benefits Specialist 2 or equivalent experience in a related field.
  • A Bachelor's degree in social services, business administration, or a related field, and one year of experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial or tax data and information.
  • An Associate degree and three years of experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial or tax data and information.

What We Offer

  • A dynamic and inclusive work environment that values diversity and promotes a culture of respect.
  • A generous benefits package, including defined benefit retirement plans, health, dental, and vision coverage, and deferred compensation plans.
  • The opportunity to work in a hybrid/flexible remote work environment, with the option to travel to the office as operational needs dictate.

About Us

The Washington State Department of Revenue is a dynamic learning organization that values diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. Our unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity.

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