Field Claims Specialist

1 week ago


Indianapolis, Indiana, United States Auto-Owners Insurance Full time

Flexible Work Arrangement

We provide a merit-based remote work option depending on job responsibilities. Following initial in-person training, this role may allow for the possibility of working from home up to five days a week.

Auto-Owners Insurance, a highly regarded insurance provider, is in search of a driven and skilled field claims expert to fill this essential role. This position encompasses various counties and requires candidates to reside in or near these locations. The responsibilities include managing insurance claims in the field under general supervision throughout the entire claim process, which involves:

  • Conducting thorough investigations and gathering relevant facts, determining policy coverage, assessing the extent of loss, and analyzing legal responsibilities.
  • Managing multi-line property and casualty claims within an assigned area, with a strong focus on property claims.
  • Gaining familiarity with insurance coverage by reviewing policies, endorsements, and related documents.
  • Working towards the resolution of claims, and potentially participating in arbitrations, mediations, depositions, or trials as required.
  • Ensuring timely and accurate issuance of claims payments.
  • Conducting investigations via phone, mail, and on-site visits.

Qualifications & Skills

  • A bachelor’s degree or equivalent experience in handling property and casualty claims.
  • At least three years of experience managing multi-line property and casualty claims, particularly in property.
  • Experience in field claims handling is preferred but not mandatory.
  • Familiarity with Xactimate software is advantageous but not essential.
  • Strong communication skills, both written and verbal.
  • Proficient in resolving complex issues.
  • Ability to organize and interpret data effectively.
  • Capability to manage multiple tasks simultaneously.
  • Skill in interacting with a diverse range of individuals.
  • Competence in accurately handling mathematical problems, including geometry and financial calculations.
  • Possession of a valid driver’s license and a driving record that meets the Company’s underwriting standards.

Employee Benefits

Auto-Owners offers a broad spectrum of career opportunities and seeks individuals who will contribute to our ongoing success. We provide a supportive work environment, a structured training program, employee mentoring, and a comprehensive compensation and benefits package. In addition to a competitive base salary, we offer a matched 401(k), a fully-funded pension plan (once vested), and bonus opportunities. Our generous paid time off includes holidays, vacation days, personal time, and sick leave. If you are looking for fulfilling work alongside dedicated professionals, Auto-Owners is an excellent choice.

Equal Opportunity Employer

Auto-Owners Insurance is committed to equal employment opportunities. The Company hires, transfers, and promotes based on ability, without regard to disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, national origin, or any factor that violates federal, state, or local laws.

*Note: The ability to work in the U.S. without current or future sponsorship is a requirement.



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