Mortgage Recovery Specialist

3 weeks ago


Tempe, Arizona, United States Shellpoint Mortgage Servicing Full time
About the Role

We are seeking a skilled and results-driven Mortgage Recovery Specialist to join our team at Shellpoint Mortgage Servicing. As a key member of our Recovery Collections team, you will play a critical role in locating and contacting homeowners across the country to collect on charged-off secured and unsecured mortgage debt.

Key Responsibilities
  • Negotiate repayments on defaulted mortgage debt with a focus on minimizing company loss.
  • Re-establish and maintain communication with customers to achieve optimal results.
  • Utilize advanced skip tracing tools to locate borrowers with inaccurate contact information.
  • Achieve numeric standards and goals for servicing accounts while maintaining exceptional customer service and adhering to state and federal guidelines.
Requirements
  • High school education or equivalent required.
  • No prior experience necessary; we provide comprehensive training.
  • Strong moral compass and ability to remain confident in the face of rejection.
  • Persuasive and professional communication skills.
  • Strong numeric aptitude, problem-solving, and analytical skills.
  • Must have a strong work ethic and be based in our Tempe, AZ office.
What We Offer
  • 15 paid time off (PTO) days and 18 after 1st anniversary.
  • 9 paid holidays.
  • Employee engagement activities.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) plan with company match.
  • Employee assistance plan.
  • Performance-based incentives.
  • Pet insurance.
Join Our Commitment to Community

We are proud to be an equal opportunity employer and celebrate our employees' differences. Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through volunteering, philanthropy, and more.



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