Loss Mitigation Specialist

4 weeks ago


Tempe, Arizona, United States Newrez Full time

Job Summary

We are seeking a highly skilled and motivated Loss Mitigation Specialist to join our team at Newrez. As a Loss Mitigation Specialist, you will be responsible for negotiating with homeowners to prevent foreclosure and working with them to find alternative solutions to their mortgage delinquency.

Key Responsibilities

  • Use manual and automated calling strategies to locate and contact delinquent homeowners
  • Handle multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
  • Keep servicing files up-to-date with the necessary documents and correspondence needed to ensure a comprehensive record of the homeowner's account activity is maintained and communicated
  • Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu
  • Responsible for establishing initial contact with homeowner via telephone or written correspondence
  • Must be able to communicate effectively through verbal and written means
  • Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property
  • Reviews and negotiates liens and judgments to help clear the title and protect the homeowner and investors' interest in the property
  • Analyze and underwrite the borrower's income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports, and collateral appraisals to determine and recommend the most feasible and appropriate solution for the homeowner
  • Address any homeowner question or concern. Handle escalated files appropriately by providing an articulate and complete response
  • Contribute to the progress of the department by understanding and positively impacting the measurements used to define success
  • Certify that all required actions have taken place prior to completing a foreclosure sale
  • Ensure all calls and loss mitigation efforts are compliant with company policies and procedures
  • Be able to interact with a diverse audience including investors, production staff, and homeowners
  • Perform other duties as assigned or necessary
  • Willing to work overtime as well as weekends

Requirements

  • High-school diploma (required)
  • College degree (preferred, but not required)
  • Over 1 year of loss mitigation, collections, or related mortgage-servicing experience (preferred, but not required)

Benefits

  • 15 Paid Time Off (PTO) days and 18 after 1st anniversary
  • 9 Paid Holidays
  • Employee Engagement Activities
  • Medical (including Health Savings Account & Flexible Savings Account)
  • Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match – Employee Assistance Plan
  • Performance-based Incentives
  • Pet Insurance
  • Advancement Opportunities

Newrez NOW

  • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
  • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
  • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
  • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


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