Customer Experience Representative
1 month ago
We are seeking a highly skilled Customer Experience Specialist to join our mortgage servicing team at Valon Mortgage, Inc. As a key member of our team, you will be responsible for delivering exceptional customer service to our homeowners, ensuring timely and efficient resolution of their inquiries and issues.
Key Responsibilities:
- Collect payments on delinquent loans and create lists of accounts with outstanding balances
- Locate homeowners using credit bureau information, background checks, and other relevant data
- Resolve homeowner inquiries and issues through effective communication and problem-solving skills
- Set up repayment plans and new terms of sale, and update records accordingly
- Research homeowner questions using our internal servicing system and make informed decisions to resolve issues
- Accurately track and document all homeowner communications in a detailed and thorough manner
- Promote products and services with a strong focus on homeowner satisfaction
- Demonstrate a strong understanding of mortgage servicing, including escrow, payment application, and more
- Multitask in a fast-paced and highly demanding environment
Requirements:
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Collaboration and teamwork
- College degree and 1-2 years of call center or customer service experience
- Mortgage servicing background preferred but not required
Benefits:
- Medical, dental, and vision insurance plans
- HSA and FSA plan available
- 17 vacation days, 5 sick days, and 11 paid company holidays
- 401(k) program with employer match
- Commuter benefits
- PC laptop
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