Customer Experience Representative

1 month ago


Tempe, Arizona, United States Valon Mortgage, Inc. Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our mortgage servicing team at Valon Mortgage, Inc. As a key member of our team, you will be responsible for delivering exceptional customer service to our homeowners, ensuring timely and efficient resolution of their inquiries and issues.

Key Responsibilities:

  • Collect payments on delinquent loans and create lists of accounts with outstanding balances
  • Locate homeowners using credit bureau information, background checks, and other relevant data
  • Resolve homeowner inquiries and issues through effective communication and problem-solving skills
  • Set up repayment plans and new terms of sale, and update records accordingly
  • Research homeowner questions using our internal servicing system and make informed decisions to resolve issues
  • Accurately track and document all homeowner communications in a detailed and thorough manner
  • Promote products and services with a strong focus on homeowner satisfaction
  • Demonstrate a strong understanding of mortgage servicing, including escrow, payment application, and more
  • Multitask in a fast-paced and highly demanding environment

Requirements:

  • Excellent communication and interpersonal skills
  • Strong attention to detail and accuracy
  • Collaboration and teamwork
  • College degree and 1-2 years of call center or customer service experience
  • Mortgage servicing background preferred but not required

Benefits:

  • Medical, dental, and vision insurance plans
  • HSA and FSA plan available
  • 17 vacation days, 5 sick days, and 11 paid company holidays
  • 401(k) program with employer match
  • Commuter benefits
  • PC laptop


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