Debt Recovery Specialist

3 days ago


Tempe, Arizona, United States Shellpoint Mortgage Servicing Full time
Job Summary

We are seeking a highly skilled and motivated Debt Recovery Specialist to join our Loss Mitigation, Negotiations team at Shellpoint Mortgage Servicing. As a key member of our team, you will be responsible for negotiating with homeowners to resolve delinquent mortgage accounts and prevent foreclosure.

Key Responsibilities

• Utilize manual and automated calling strategies to locate and contact delinquent homeowners
• Handle multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
• Maintain accurate and up-to-date servicing files with necessary documents and correspondence
• Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu
• Establish initial contact with homeowners via telephone or written correspondence
• Communicate effectively through verbal and written means
• Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc.
• Review and negotiate liens and judgments to clear the title and protect homeowner and investor interests
• Analyze and underwrite borrower income through review of documents, including financial statements, tax returns, credit reports, and collateral appraisals
• Address homeowner questions and concerns, handle escalated files, and provide articulate and complete responses
• Contribute to departmental success by understanding and positively impacting measurements used to define success
• Certify that all required actions have taken place prior to completing a foreclosure sale
• Ensure all calls and loss mitigation efforts are compliant with company policies and procedures
• Interact with a diverse audience, including investors, production staff, and homeowners
• Perform other duties as assigned or necessary

Requirements

• English fluency required; Spanish fluency a plus
• Exceptional negotiation skills
• Outstanding telephone and written communication skills
• Entrepreneurial, sales-oriented business mindset
• Familiarity with Internet-based search techniques, including skip-tracing solutions
• Ability to maintain professional conduct when dealing with people of any mood or personality type
• Familiarity with lending-related terminology and processes, especially related to mortgage delinquency
• Excellent reasoning and research skills, with the ability to see the 'big picture' and manage details
• Ability to safeguard confidential customer and company information
• Solid work ethic, high integrity, positive attitude, and strong attention to detail
• Ability to follow instructions but work with minimal direct supervision
• Excellent keyboarding skills
• Proficiency with Microsoft Windows-based computers and Microsoft Office software
• Ability to remain stationary for long periods of time

Benefits

• Three weeks' PTO (paid time off) for vacation and sick days
• Paid holidays
• Medical, dental, vision, life, and pet insurance
• Short- and long-term disability insurance
• Convenient, company-paid downtown parking
• Adoption- and tuition-assistance programs
• 401k matching program
• Lucrative, performance-based bonuses
• Advancement opportunities

Work Environment

Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all homeowners via phone (headset) and written means.

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